Khiles Engineer
Mumbai
Summary
Multilingual operational coordinator with over 8 years of cross-sector experience spanning administration, emergency response, stakeholder communication, and process governance. Proven success in coordinating team responses during high-pressure situations and transition periods. Familiar with public and private-sector crisis workflows, and currently upskilling in Norwegian risk and emergency preparedness frameworks (ROS-analyse, beredskapsplaner). Equipped with TEFL and management certifications, and committed to relocating full-time to Svalbard with a long-term vision of contributing to community safety, resilience, and inter-agency coordination under extreme Arctic conditions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Coordinator
Shah Luxury/Global Jewellery
03.2022 - Current
- Acted as liaison between product development and marketing teams, resolving communication challenges and ensuring alignment on timelines, consumer needs, and risk priorities.
- Managed stakeholder input under tight timelines, applying principles of operational risk mitigation and internal coordination.
Manager – Student Operations (Relationship)
WhiteHat Jr
07.2020 - 12.2020
- Led escalation management for student and parent issues, streamlining emergency communication protocols between internal teams.
- Assisted in creating SOPs and response templates for common disruptions.
Center Manager / Executive Assistant
Retsi Global Health & Education
10.2019 - 04.2020
- Oversaw day-to-day center operations and coordinated logistics during COVID-19 disruptions, including staff realignment, closures, and safety documentation.
- Engaged in process evaluation and real-time policy adjustments in line with safety guidelines.
EA Operations
Campbell Agro / Chinoy Holdings
01.2019 - 09.2019
- Led coordination across departments for compliance, emergency site safety, and legal standards.
- Managed response protocols for on-site issues (accidents, health risks), and directed process documentation.
EA Operations
Abouof Establishment
07.2017 - 09.2018
- Oversaw daily operations including incident tracking, scheduling, staff communication, and emergency resource logistics.
Admin & Operations Executive
Kundan Estates
06.2015 - 06.2017
- Conducted operational planning and vendor logistics, handled coordination for safety audits, and ensured compliance with regulatory standards.
- Involved in on-site preparedness, attendance, and training of staff in emergency roles.
HR Executive
Broadcast Initiatives Ltd. (Mi Marathi News Channel)
01.2015 - 06.2015
- Administered HR policies and training, supported employee issue resolution and orientation documentation.
Education
Post Graduate - Management
Institute of Management Technology
Mumbai12.2022
Master of Commerce - Management
Hinduja College, Mumbai University
Mumbai08.2014
Bachelor - Management Studies
St. Xavier's College, Mumbai University
Mumbai07.2012
Skills
- Risk and Vulnerability Planning (ROS principles)
- Emergency Handling & Stakeholder Coordination
- Operational Leadership & Decision-Making
- Cross-functional Team Management
- Strategic Communication & Compliance
- Microsoft Office Suite, Power BI, Rayvn (familiar)
- Public Reporting & Process Documentation
- Project Governance & Multicultural Engagement
- English (Native fluency), Norwegian (A2; progressing to C1)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved lead errors which led to more efficient time process and delivery.
- Supervised team of 5 staff members.
Certification
- Power BI, Skill Nation (2023)
- Project Governance & PMO, The Open University (2023)
- ChatGPT & AI in MS Office, Skill Nation (2023)
- TEFL Certificate (Credential ID 3359/IND/1591), Henry Harvin USA (2022)
- Certificate in Teaching Business English, EF SET (2022)
- Mentor, Expertrons (2022)
LANGUAGES
English – Native fluency
Norwegian – A2 (self-learning; target C1 within 12 months)
Timeline
Lead Coordinator
Shah Luxury/Global Jewellery
03.2022 - Current
Manager – Student Operations (Relationship)
WhiteHat Jr
07.2020 - 12.2020
Center Manager / Executive Assistant
Retsi Global Health & Education
10.2019 - 04.2020
EA Operations
Campbell Agro / Chinoy Holdings
01.2019 - 09.2019
EA Operations
Abouof Establishment
07.2017 - 09.2018
Admin & Operations Executive
Kundan Estates
06.2015 - 06.2017
HR Executive
Broadcast Initiatives Ltd. (Mi Marathi News Channel)
01.2015 - 06.2015
Post Graduate - Management
Institute of Management Technology
Master of Commerce - Management
Hinduja College, Mumbai University
Bachelor - Management Studies
St. Xavier's College, Mumbai University
References
Available upon request.
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