Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khirod Barman

Khirod Barman

Buniadpur

Summary

Dynamic professional skilled in aligning guest satisfaction with business objectives. Expertise in managing check-in and check-out processes while coordinating effectively with diverse teams. Proven ability to multitask, plan, and communicate efficiently to enhance operational flow.

Overview

4
4
years of professional experience

Work History

Guest Services Associate

Radisson blu hotel
Guwahati
11.2023 - Current
  • Maximized cleanliness and safety in dining areas while maintaining current menu knowledge.
  • Greeted guests in a friendly and professional manner.
  • Served various beverages and accurately took customer orders upon arrival.
  • Managed inventory levels, restocking supplies as required to meet demand.
  • Prepared drinks following specific recipes from the restaurant's offerings.
  • Collaborated closely with kitchen staff to ensure prompt order delivery.
  • Participated in staff meetings to enhance operational efficiency and customer service.
  • Cleaned equipment according to protocols, ensuring optimal functionality.
  • Executed opening and closing tasks to prepare venue for daily operations.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Assisted guests with making food and beverage selections.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.

Hotel Intern

The Lalit Great Eastern
Kolkata
09.2021 - 02.2022
  • Assisted in managing daily hotel operations for optimal efficiency.
  • Attended training sessions and meetings to enhance industry knowledge and skills.
  • Completed assigned projects to develop management capabilities.
  • Supported hotel team across departments, including housekeeping and guest services.
  • Gained effective communication skills with guests and staff through hands-on experience.
  • Ensured that all areas of the hotel were clean and well-maintained according to standards set by management.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Supported front desk staff during peak hours by providing additional assistance when needed.

Education

Bachelor of Arts in Hotel Management - BSC in Hotel And Hospitality Management

Subhas Bose Institute of Hotel Management
Kajibari, Barasat, Kolkata
06-2023

ARTS - HSSLC

Jawahar Navodaya Vidayalaya
Sarangar Abad, South 24 Parganas, Kolkata
06-2020

HIgh School Leaving Certificate - HSLC

Jawahar Navodaya Vidayalaya
Mangalpur, Balurgat
06-2018

Skills

  • Inventory management and cash handling
  • Food safety and allergen awareness
  • Conflict resolution and problem solving
  • Customer service and guest relation
  • Fine-dining expertise and food service
  • Patience and composure
  • Effective communication
  • Order taking
  • Seating management
  • Multi-tasking skills

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

Guest Services Associate

Radisson blu hotel
11.2023 - Current

Hotel Intern

The Lalit Great Eastern
09.2021 - 02.2022

Bachelor of Arts in Hotel Management - BSC in Hotel And Hospitality Management

Subhas Bose Institute of Hotel Management

ARTS - HSSLC

Jawahar Navodaya Vidayalaya

HIgh School Leaving Certificate - HSLC

Jawahar Navodaya Vidayalaya

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Khirod Barman