KHITISH PADHI
Bangalore
Summary
Versatile and proactive Customer Success Manager with 4+ years of experience delivering exceptional technical support, managing enterprise client relationships, and leading cross-functional initiatives. Skilled in API testing, SSO integrations, mobile device management, and client onboarding. Recognized for strong problem-solving skills, technical depth, and a customer-first mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
42Gears
Bengaluru
10.2022 - Current
- Serve as the primary point of contact for key enterprise clients across various OS platforms.
- Perform in-depth API testing, log analysis, and troubleshooting in collaboration with engineering teams.
- Lead SSO integrations with OKTA, Azure, and OneLogin, ensuring smooth and secure access.
- Evaluate product releases for customer impact, provide feedback to the product team, and contribute to roadmap planning.
- Achieved consistent customer retention and contributed to revenue growth through proactive engagement and upselling.
Analyst
HCL Technologies
Chennai
12.2020 - 09.2022
- Worked as an SCCM Analyst addressing software installation, licensing, and troubleshooting issues.
- Promoted to Tier 3 support, resolving remote issues related to browsers, drivers, and desktop environments.
- Provided end-to-end technical support and ensured minimal downtime for end-users.
Education
B.Tech - Computer Science
KIT
Berhampur08.2020
PUC - Science Stream
AGRC
Berhampur05.2016
Matriculation -
MAV
Berhampur05.2014
Skills
- Client Onboarding
- Account Retention
- Stakeholder Engagement
- Customer Health Analytics
- Upselling Strategies
- CRM Tools
- API Testing
- SQL Scripting
- Microsoft Intune
- Jamf
- SSO Integration
- On-Premise Deployment
- Cross-Platform Device Support
- AWS Basics
- Monitoring Tools
- Mobile Device Management
- Rugged Device Workflows
- Enrollment Workflows
- Troubleshooting Logs
- SCCM
Accomplishments
- Awarded 'Most Valuable Player' for consistent high performance and team contributions.
- Winner of multiple inter-college debate competitions (3 years in a row).
- Recognized in various quiz and dance competitions at the school level.
Core Skills
Client Onboarding, Account Retention, Stakeholder Engagement, Customer Health Analytics, Upselling Strategies, CRM Tools (Jira, Freshdesk), API Testing (Postman), SQL Scripting, Microsoft Intune, Jamf, SSO Integration (OKTA, Azure, OneLogin), On-Premise Deployment, Cross-Platform Device Support, AWS Basics, Monitoring Tools (Grafana, Power BI), Mobile Device Management, Rugged Device Workflows (Zebra, Honeywell), Enrollment Workflows, Troubleshooting Logs, SCCM
Certification
- Android Certified Android Enterprise Expert
- Android App Development: Enterprise Integration
- Learning Mobile Device Security
Timeline
Senior Customer Success Manager
42Gears
10.2022 - Current
Analyst
HCL Technologies
12.2020 - 09.2022
B.Tech - Computer Science
KIT
PUC - Science Stream
AGRC
Matriculation -
MAV
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