Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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Khloud Ashraf

Riyadh,KSA

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Social Media Marketer

Free lancer
Riyadh, KSA
01.2021 - Current
  • Facilitated timely delivery of on-brand social media engagement, content and strategy.
  • Curated content calendars across all social platforms, producing + posts weekly.
  • Boosted direct lead conversion, using Market to personalise content based on online data.
  • Supported business continuity by researching social marketing trends and effectively adjusting strategies.

Call Centre Representative

Raya
Cairo, Egypt
01.2019 - 12.2020
  • Recommended technology to improve call flow, reducing customer waiting times .
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Handled customer queries with 90% first-call resolution, exceeding company target by 100%.
  • Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.

Branch Manager

Arbian House SPA
Cairo, Egypt
01.2013 - 07.2018
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.

Education

bachelor of computer science - computer science

Systems & Information Institution
Cairo/ Egypt
09.2012 - 06.2015

Skills

  • Social customer care
  • Audience building techniques
  • Competition management
  • Facebook insights
  • Copy development
  • Social analytics and reporting
  • Social listening
  • Hashtag monitoring
  • Profile optimisation
  • Digital display marketing

Languages

Arabic
Native
English
Intermediate

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Social Media Marketer

Free lancer
01.2021 - Current

Call Centre Representative

Raya
01.2019 - 12.2020

Branch Manager

Arbian House SPA
01.2013 - 07.2018

bachelor of computer science - computer science

Systems & Information Institution
09.2012 - 06.2015

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Khloud Ashraf