Khloud Ashraf
Riyadh,KSA
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Social Media Marketer
Free lancer
Riyadh, KSA
01.2021 - Current
- Facilitated timely delivery of on-brand social media engagement, content and strategy.
- Curated content calendars across all social platforms, producing + posts weekly.
- Boosted direct lead conversion, using Market to personalise content based on online data.
- Supported business continuity by researching social marketing trends and effectively adjusting strategies.
Call Centre Representative
Raya
Cairo, Egypt
01.2019 - 12.2020
- Recommended technology to improve call flow, reducing customer waiting times .
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Handled customer queries with 90% first-call resolution, exceeding company target by 100%.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
Branch Manager
Arbian House SPA
Cairo, Egypt
01.2013 - 07.2018
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
Education
bachelor of computer science - computer science
Systems & Information Institution
Cairo/ Egypt 09.2012 - 06.2015
Skills
- Social customer care
- Audience building techniques
- Competition management
- Facebook insights
- Copy development
- Social analytics and reporting
- Social listening
- Hashtag monitoring
- Profile optimisation
- Digital display marketing
Languages
Arabic
Native
English
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Social Media Marketer
Free lancer
01.2021 - Current
Call Centre Representative
Raya
01.2019 - 12.2020
Branch Manager
Arbian House SPA
01.2013 - 07.2018
bachelor of computer science - computer science
Systems & Information Institution
09.2012 - 06.2015