Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Khorjesty Patcheco

Khorjesty Patcheco

Summary

With over 7 years of exceptional customer service experience in the aviation industry. Charismatic and inspirational individual is committed to cultural awareness in order to create exceptional moments for customers during their journeys. A friendly, passionate, and multilingual person who possesses dynamic interpersonal skills and seeks the position of a cabin crew with Singapore Airlines. Looking forward to being associated with the dynamic team that delivers excellence in everything they do while providing the promised standards of service and maintaining the highest safety standards of safety and security on board.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cabin Crew Member

Fly 91
06.2024 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight cabin checks to maintain operational safety equipment.

Customer Sales and Service Agent

Emirates
10.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Enhanced store reputation with excellent customer service and professional demeanor.
  • Delivered excellent internal and external customer service.
  • Expedited checkout process for efficient customer service during peak hours.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Provided exceptional customer service with timely communication regarding delivery statuses.

Client Relations

Infojini Consulting / R-Tech Information System
08.2022 - 09.2023
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.

Operations Manager

The Ageless Clinic
10.2021 - 01.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Customer Service Executive

SpiceJet LTD
07.2019 - 10.2021
  • Member of MHB (Mishandled Baggage), ERT (Emergency Response Team) & POSH SPOC
  • Demonstrates exceptional customer service by proactively helping customers and surpassing their expectations
  • Resolve customer concerns and challenging situations by effectively listening and reacting with resolution, resulting in a positive and exceptional overall customer experience
  • Charismatic and friendly attitude to provide excellent service at check-in counters by providing excellent customer service by addressing their unique needs and demands with upholding the highest safety and security standards, while guaranteeing the WOW experience to the customer
  • Identifies irregularities and resolves emergencies effectively and with a commitment to achieving positive results with respect to passengers with reduced mobility and medical emergencies
  • Improved customer satisfaction score by 16%, resolving customer queries related to products, services and payments in a timely and expert manner
  • Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
  • Maintained flight schedules by coordinating with pilots, cabin crew, and ground service providers.

Gym Operations Manager

Shelar Gym
08.2017 - 06.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Guest Relations Executive

Seven Hills Hospital
10.2016 - 07.2017
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed and improved customer service functions for reception and lounge areas.
  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Education

Bachelor of Science - B. Sc. in Hospitality Management & Administration

IHM Mumbai
India
12.2020

High School Diploma -

Kishinchand Chellaram College
India
02.2013

SSC -

Bombay Cambridge School
India
03.2011

Skills

  • Customer Assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Cultural Sensitivity
  • Emergency Evacuation
  • Aircraft Emergency Reports

Certification

  • POSH Train the Trainer – Gender Sensitization, Diversity & Inclusion and POSH At Workplace, 01/01/24
  • Dangerous Goods Regulations, SpiceJet Limited, 07/01/21
  • IELTS/ CEFR – British Council, 06/23/21
  • Preparing to Manage Human Resources, University of Minnesota, 06/01/21
  • AVSEC, SpiceJet Limited, 03/01/21
  • Learning How to Learn for Youth, Arizona State University, 03/01/20
  • Psychological First Aid, John Hopkins University, 05/01/20

Accomplishments

  • Food Production Buffet (Merit Holder) – IHM Mumbai - 2018-2019.
  • Public Relations Director – Rotaract Club of K.C. College 2011-2013.
  • Best Male Member – Rotaract Club of K.C. College 2011- 2012
  • Public Relations Director – Kiran Fest 2012
  • Best Project Award (Rotaract Club of K.C. College) – Prom Dec 2012

Timeline

Cabin Crew Member

Fly 91
06.2024 - Current

Customer Sales and Service Agent

Emirates
10.2023 - 01.2024

Client Relations

Infojini Consulting / R-Tech Information System
08.2022 - 09.2023

Operations Manager

The Ageless Clinic
10.2021 - 01.2022

Customer Service Executive

SpiceJet LTD
07.2019 - 10.2021

Gym Operations Manager

Shelar Gym
08.2017 - 06.2018

Guest Relations Executive

Seven Hills Hospital
10.2016 - 07.2017

Bachelor of Science - B. Sc. in Hospitality Management & Administration

IHM Mumbai

High School Diploma -

Kishinchand Chellaram College

SSC -

Bombay Cambridge School

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Khorjesty Patcheco