Khovelu Venyo
Bangalore
Summary
Has working knowledge of Finance systems and processes within applicable areas of operation to research and respond to inquiries. Serves as a first point-of-contact through telephone, email or paper-based interaction while providing exceptional customer service to internal and external parties by professionally responding to verbal and written inquiries. Assists management with establishing and improving upon defined Finance procedures and processing methods to efficiently and accurately meet production and performance goals. Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role.
Overview
9
9
years of professional experience
Work History
Specialist
Lowes
01.2024 - Current
- I started at Lowe’s as a one-year contract Project Consultant via Ernst & Young and transitioned to full-time in nine months.
- A specialist and a credit manager are handling a high-volume accounts receivable portfolio of 1,000 accounts totaling over $5 million.
- Leverage various systems, including AR Aging Reports, Cforia, CSD, and others, to effectively monitor customer portfolios.
- Ensure the achievement of financial goals and objectives as outlined by Lowe's, consistently driving the team toward target KPIs.
- Responsible for the oversight of an assigned portfolio of customers' accounts, with the goal of reducing and minimizing A/R delinquency. My role is to be customer-centric and work diligently to resolve collections, account adjustments, customer discrepancies, and short payments. Weekly monitoring and maintaining assigned accounts, reporting account statuses to the supervisor, and promptly escalating collections issues.
- Prepare and send delinquency notices, research and process approved adjustments, and reconcile customer disputes as they pertain to payments of outstanding balances that are due.
- Release orders for prepay customers, collect NSF/ACH return, and place accounts on credit hold when needed due to past due payments or returned payments.
- Generate comprehensive weekly and monthly reports to provide key insights to management and stakeholders.
Project Consultant
Ernst & Young
Bangalore
04.2023 - 01.2024
- Developed project plans and schedules to set clear expectations, resulting in improved team productivity.
- Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
- Incorporated feedback from clients and stakeholders to refine project strategies, ensuring alignment with their expectations.
- Prepared contingency plans.
- Re-engaged customers with extremely aged invoices and produced $50k+ from accounts over a year past due
- Provided weekly reporting to management, and in-house call updates on major account activity and issue resolution.
Cash Operations Analyst
Accenture
Bangalore
01.2022 - 02.2023
- Client: Cisco
- Delivered unprecedented cash collections for the organization, peaking at 98% cash realization. Total open invoice value for Q4.
- Devised and drove the Order-to-Cash initiative to delineate accounts by both process and volume, including the designation of Cisco and Microsoft as business-critical accounts, leading to across-the-board AR aging and cash collection improvements.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Financial Analyst
Accenture
Bangalore
06.2019 - 12.2022
- Client : Client: SkillSoft, formerly Global Knowledge.
- Managed a team of 10+ collectors in the US, Canada, and India, both in-person and remote.
- Weekly preparation and presentation of the AR report to executives and the ownership group.
- Performed a monthly review of accounts for bad debt provision and write-off processing.
- Developed training plans and implemented new policies for the outsourcing project in June 2019.
- The go-live timetable for the India staff was exceeded by 3 weeks.
- Established best practices using TermSync, Salesforce, Oracle, and Excel to drive accurate communication and development of customer relationships.
- Produced month-end breakage, write-off, and unapplied credit analysis, and recommendations to senior management.
Customer Service Representative
Concentrix
Bangalore
08.2016 - 06.2019
- Client: NetApp.
- Managed incoming chat requests and phone calls related to NetApp storage issues.
- Improved customer service by responding to up to 100 email research requests daily.
- Resolved customer complaints, escalated issues, determined the cause of the problem, and followed up to ensure resolution.
- Recipient of the APAC Circle of Excellence award for Q3 2018, as nominated by Sales peers for collaboration
Education
Bachelor of Arts - English
Nagaland University
Dimapur, Nagaland05.2013
Skills
Customer service expertise
Timeline
Specialist
Lowes
01.2024 - Current
Project Consultant
Ernst & Young
04.2023 - 01.2024
Cash Operations Analyst
Accenture
01.2022 - 02.2023
Financial Analyst
Accenture
06.2019 - 12.2022
Customer Service Representative
Concentrix
08.2016 - 06.2019
Bachelor of Arts - English
Nagaland University