Summary
Overview
Work History
Education
Skills
Accomplishments
Playing Guitar, Running, Watching Hollywood Movies
Software
Timeline
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Kh Preetam Singha

Senior Customer Support Executive
New Delhi

Summary

Professional with strong background in customer support. Skilled in resolving complex issues, enhancing user satisfaction, and maintaining high standards. Focused on team collaboration and achieving results, adaptable to changing needs. Expert in technical troubleshooting and escalation management, known for strong communication, problem-solving skills, and reliability.

Overview

3
3
years of professional experience

Work History

Senior Customer Support Specialist

Ienergizer IT Services
05.2022 - 09.2025
  • Mentored junior team members, fostering professional growth and development within the department.
  • Served as an authoritative resource for colleagues seeking expert advice on complex technical problems or procedural guidelines.
  • Championed continuous improvement initiatives, resulting in more streamlined workflows and enhanced customer satisfaction levels.
  • Reduced average handling time through effective problem-solving techniques and efficient communication skills.
  • Collaborated with cross-functional teams to resolve product-related issues promptly, ensuring a seamless customer experience.

Education

M.Com (Hons.) - International Finance, Financial Accounting

NERIM Commerce College, Under Gauhati University
Guwahati
04.2001 -

Skills

Escalation management

Accomplishments

  • Professional level Aircraft and Automobile Graphic Designer, working as freelancer at Fiverr
  • 1st Division Degree in Art and Crafts

Playing Guitar, Running, Watching Hollywood Movies

Usually busy with these hobbies when I have ample time to relax

Software

MS Office

Atlassian JIRA

Zendesk

Adobe Illustrator

Adobe Photoshop

Timeline

Senior Customer Support Specialist

Ienergizer IT Services
05.2022 - 09.2025

M.Com (Hons.) - International Finance, Financial Accounting

NERIM Commerce College, Under Gauhati University
04.2001 -
Kh Preetam SinghaSenior Customer Support Executive