MS Office
Kh Preetam Singha
Senior Customer Support Executive
New Delhi
Summary
Professional with strong background in customer support. Skilled in resolving complex issues, enhancing user satisfaction, and maintaining high standards. Focused on team collaboration and achieving results, adaptable to changing needs. Expert in technical troubleshooting and escalation management, known for strong communication, problem-solving skills, and reliability.
Overview
3
3
years of professional experience
Work History
Senior Customer Support Specialist
Ienergizer IT Services
05.2022 - 09.2025
- Mentored junior team members, fostering professional growth and development within the department.
- Served as an authoritative resource for colleagues seeking expert advice on complex technical problems or procedural guidelines.
- Championed continuous improvement initiatives, resulting in more streamlined workflows and enhanced customer satisfaction levels.
- Reduced average handling time through effective problem-solving techniques and efficient communication skills.
- Collaborated with cross-functional teams to resolve product-related issues promptly, ensuring a seamless customer experience.
Education
M.Com (Hons.) - International Finance, Financial Accounting
NERIM Commerce College, Under Gauhati University
Guwahati 04.2001 -
Skills
Escalation management
Accomplishments
- Professional level Aircraft and Automobile Graphic Designer, working as freelancer at Fiverr
- 1st Division Degree in Art and Crafts
Playing Guitar, Running, Watching Hollywood Movies
Usually busy with these hobbies when I have ample time to relax
Software
Atlassian JIRA
Zendesk
Adobe Illustrator
Adobe Photoshop
Timeline
Senior Customer Support Specialist
Ienergizer IT Services
05.2022 - 09.2025
M.Com (Hons.) - International Finance, Financial Accounting
NERIM Commerce College, Under Gauhati University
04.2001 -
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