Excel
Khunnyok Wangdong
Khonsa
Summary
Dynamic Assistant Manager at Hill Monk Resort with a proven track record in operations management and team leadership. Enhanced customer satisfaction by swiftly resolving complaints and fostering collaboration among staff. Skilled in employee performance evaluations and cost reduction, driving a positive work environment and achieving operational excellence.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Assistant Manager
Hill Monk Resort
Vagamon, Kerela
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Bachelor of Arts - Political Science
Don Bosco Golaghat, Assam
Assam, India 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Employee scheduling
Team motivation
Decision-making
Time management
Software
Timeline
Assistant Manager
Hill Monk Resort
07.2024 - Current
Bachelor of Arts - Political Science
Don Bosco Golaghat, Assam
04.2001 -