Reading
Syeda Khunza Fatima
Working as Analyst in QIM Dell Technologies
HYDERABAD
Summary
Results-driven Analyst with a proven track record at Dell Technologies, skilled in documentation and reporting. Enhanced team performance through effective coaching and communication of complex findings. Demonstrated strong decision-making abilities while implementing strategies for critical improvements, ensuring customer satisfaction and operational excellence. Proficient in Microsoft Office and committed to continuous improvement.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Analyst
Dell Technologies
03.2025 - Current
Team Support/Coach – To provide clear guidance regarding various opportunities to scale up skills.
Deliver constructive coaching to enhance team performance.
Manage escalation process.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Senior Specialist
Dell Technologies
03.2023 - 03.2025
Outbound Specialist – Handing complex queries and following up with customers until issue is resolved.
Identified areas in need of critical improvement and implemented strategies to achieve targets.
Associate
Dell Technologies
02.2021 - 03.2023
Addressed customer concerns, answered inquiries, and provided detailed information about company products and services.
Education
Master of Arts - English
Osmania University
India 04.2001 -
Bachelor in Education - English And Science
Anwar Ul Uloom College of Education
India 04.2001 -
Bachelor of Science - Microbiology
Sree Vani Women's Degree College
India 04.2001 -
Skills
Documentation and reporting
Accomplishments
- Achieved multiple awards through effectively scoring good results in all the quarters.
- Participated in many projects and received the bravo awards.
Interests
Music
Travelling
Timeline
Analyst
Dell Technologies
03.2025 - Current
Senior Specialist
Dell Technologies
03.2023 - 03.2025
Associate
Dell Technologies
02.2021 - 03.2023
Master of Arts - English
Osmania University
04.2001 -
Bachelor in Education - English And Science
Anwar Ul Uloom College of Education
04.2001 -
Bachelor of Science - Microbiology
Sree Vani Women's Degree College
04.2001 -
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