Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Khurram Rizvi

Khurram Rizvi

Lucknow

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Sunny Toyota
Lucknow
11.2009 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.

Relationship Manager

Mashreq Bank
Dubai
08.2005 - 11.2008
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Created marketing materials and presentations for prospective clients.
  • Evaluated customer feedback to identify areas of improvement in products or services offered.
  • Developed strategies to attract new customers while retaining existing ones.
  • Resolved escalated customer issues efficiently and effectively within established timelines.

Education

MBA - Marketing And Human Resource

UPTU
Lucknow
08-2003

Skills

  • Staff Supervision
  • Business Development
  • Sales
  • Customer Retention
  • Performance Improvement
  • Project Planning
  • Sales Analysis
  • Leadership and team building

Certification

Awarded Gold Medal for securing highest marks in PGDIM from Lucknow University. Year 2001.

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

General Manager

Sunny Toyota
11.2009 - Current

Relationship Manager

Mashreq Bank
08.2005 - 11.2008

MBA - Marketing And Human Resource

UPTU

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Khurram Rizvi