KHUSBOO SINHA

• Business with leading government and private organizations in different domains like M2M, Wi-Fi, Captive non-public network, GPS Tracking, VLT solutions, data centers, smart city, CPaaS, Conversant AI, SOCaaS, Core network solutions etc.
• Leading customers with whom working/worked - Lok Sabha Secretariat, Central Vista Central Secretariat Project, IOCL, AAI, ISRO, Income Tax Department, Govt. of Uttarakhand, Govt. of Manipur, Department of Urban Ministry and so on.
• Sales and Operations Head of Gurgaon Business Area
• - Customer Outreach & Marketing: Operationalised 5–6 Customer Service Centers (CSCs) to enhance customer engagement, improve accessibility, and drive segmented marketing initiatives.
• - Sales & Revenue Growth: Strengthened Sales and Marketing efforts in the Gurgaon region, resulting in a 200% increase in sales and revenue during my tenure.
• - Operations & Maintenance: Oversaw the Operations and Maintenance (O&M) of Base Transceiver Stations (BTS), ensuring optimal uptime and network performance(MTTR).

Projects: -

1) Parliament Project – 18th Lok Sabha Secretariat (Parliament House, New Delhi)

a) Project Lead (BSNL Sales Team): Spearheaded the provisioning of International Roaming SIMs for newly elected Members of Parliament, executed onsite at Parliament House and Annexe, New Delhi.

b) Technology Enablement: Supervised the deployment and end-to-end testing of the Sanchar Sansad mobile application, tailored specifically for MPs’ telecom needs.

c) Capacity Building: Delivered training to BSNL personnel on app usage and MP-facing customer service protocols to ensure a smooth onboarding experience.

d) Strategic Marketing: Designed and promoted BSNL Enterprise offerings within the Parliament Complex, targeting a distinguished, high-value customer base.

e) Business Impact: Achieved a 100% success rate, resulting in the onboarding of a new stream of high-revenue, high-profile customers with significant international roaming usage. Generated multi-crore revenue growth and boosted ARPU (Average Revenue Per User) substantially, positioning BSNL as a preferred provider for elite government clientele.

2) BSNL 4G Indigenous Rollout Project Management: Successfully led the Gurgaon team for the rollout of BSNL’s Indigenous 4G Project, achieving 100% implementation across designated sites within stipulated timelines.

Completed Transformative & Strategic Management under MDP Course at IIM Lucknow, sponsored by the company(BSNL)

• Trained in all aspects of Mobile, Fiber, Admin, HR, and IT at BSNL Premium Training Centers ALTTC, BRBRAITT.
• Developed skills in management, leadership, AI, data science through training by prominent B-schools.

• IT Research/Production/Operations (Design, Development/Coding, Testing, Deployment and Maintenance of Web-Based Applications/Projects).

Spearheaded software development projects at Bharat Sanchar Nigam Limited, utilizing PHP, Python, and Node Js to create web applications and

• Cyber Security - Implementing IT security measures with OWASP and MITRE Frameworks and VAPT Tools. Involved in security audit of all BSNL websites in co-ordination with BCG.
• ERP Helpdesk Administrator
• Projects on Web Development

1) E-File Portal/Dak Management Tool - Created a centralized, paperless filing system for BSNL, streamlining document management, approval workflows, and inter-departmental communication while ensuring compliance and security.

2) Ticketing System and ERP SLA Penalty Calculation Tool

3) BSNL Website - Created an accessible, user-friendly, and responsive BSNL website that serves as the digital face of BSNL, providing essential information and services to customers and stakeholders.

3) BSNL Intranet Site - Designed a centralized with MFA and layered security intranet platform that streamlines internal communication.

4) BSNL Tender Portal - To design a robust, secure, and user-friendly portal that facilitates the publication and management of tenders, ensuring transparency and efficiency in procurement processes.

5) Board Meet Portal - To design a secure and user-friendly portal for managing board meetings, enabling seamless communication, document sharing, and decision-making for BSNL executives and board members.

6) Pensioner’s Portal - To develop a comprehensive and user-friendly platform for retired BSNL employees to access their pension details, submit queries, and stay informed about updates and benefits.

7) Company’s Land Rent Portal - To streamline the management of land rental agreements for BSNL properties, allowing easy tracking of rental payments, lease agreements, and tenant communications. .

• Projects on Cyber Security

1) Security Audit of all BSNL web-based applications along with BCG on OWASP framework and other VAPT tools.

2) Designed various modules and pages with security features to mitigate IT threats like HTML Injection, Password Encryption, Protection against XSS attacks, SQL Injections, clickjacking, Cross-site request Forgery among others.

Same as above

• O&M of Prepaid Mobile Billing Server.
• Worked in UNIX and oracle-11g
• Wrote many cron scripts for automatic execution of work.
• Designed various reports for call, sms and data
• Worked on SMPS system