Khushal Parikh
Mumbai
Summary
Seasoned Banking Customer Service Representative with a proven track record of providing high-quality customer service and resolving complex banking issues. Known for building trust with clients to enhance customer satisfaction rates. Experienced in streamlining processes to improve efficiency. Proficient in using various banking software platforms.
Overview
8
8
years of professional experience
Work History
Banking Specialist
Convergys India Service Private Limited
Mumbai
12.2022 - 10.2023
- Collaborated directly with JPMorgan, an industry giant.
- Provided assistance to US clients via customer service
- Handled account openings and disputed issues effectively
- Specialized in handling Disney card accounts
- Efficiently managed high-volume call traffic
Banking Customer Service Representative
Tata Consultancy Services
Mumbai
02.2022 - 10.2022
- Key client was Citibank Australia, now recognized as NAB.
- Facilitated banking operations for the Australian clientele
- Facilitated banking tasks focused on cards and account disputes
- Assisted with procedures for account termination
Customer Service Executive
TELEPERFORMANCE
Mumbai
03.2021 - 02.2022
- Collaborated with DoorDash, a leading online food ordering platform
- Resolved real-time orders, refunds, and other related problems efficiently.
- Delivered optimal performance to achieve high satisfaction ratings
Customer Service Executive
Sutherland
Mumbai
07.2016 - 01.2017
- Collaborated on blended customer service initiatives at AT&T
- Provided exceptional customer service consistently
- Supported clients in troubleshooting network and broadband problems
Sales Coordinator
Shri Ashtavinayak Paper Corporation
Mumbai
06.2015 - 05.2016
- Managed cross-country sales initiatives
- Coordinated administrative functions and sales efforts successfully
- Resolved customer issues efficiently
- Optimized logistics for cross-border transactions
Education
P.G.Garodia English High School ICSE
Mumbai03-2010
High School Diploma -
Sk Somaiya College
Mumbai05-2012
Bachelor in Management Studies - Managment
SGKM College
Mumbai 05-2019
Skills
- Goals and performance
- Quality Control
- Customer Service
- Problem-solving skills
- Customer Retention
- Problem-Solving
- Customer Communication
- Client Confidentiality
- Financial product knowledge
- De-Escalation Techniques
Affiliations
- Have a passion about making music and organizing events.
- Like to play cricket, squash and gymnastics.
- Love to trek
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Timeline
Banking Specialist
Convergys India Service Private Limited
12.2022 - 10.2023
Banking Customer Service Representative
Tata Consultancy Services
02.2022 - 10.2022
Customer Service Executive
TELEPERFORMANCE
03.2021 - 02.2022
Customer Service Executive
Sutherland
07.2016 - 01.2017
Sales Coordinator
Shri Ashtavinayak Paper Corporation
06.2015 - 05.2016
P.G.Garodia English High School ICSE
High School Diploma -
Sk Somaiya College
Bachelor in Management Studies - Managment
SGKM College
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