MS Excel
Khushal Singh
Product Support Lead
Mumbai
Summary
I am a talented and enthusiastic team leader with more than 5 years of experience in BGV company. I am currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Product Support Lead
Baldor Technologies Pvt Ltd, IDfy
02.2022 - 01.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Providing assistance to integration managers in the onboarding of new clients.
- Create a growth path for the team by mentoring & motivating them.
- Co-ordinate with across teams within the org for technical brainstorming the problems faced by the clients.
Senior Product Support Engineer
Baldor Technologies Pvt Ltd
09.2021 - 01.2022
- Perform a root cause analysis at an L1 support level and make every effort to resolve the concern within the SLA timeframe.
- Offering end-to-end support for the development team and the end user.
- We used to run API tests by eyeballing the failed data in order to improve our APIs.
Product Support Engineer
Baldor Technologies Pvt Ltd, IDfy
07.2020 - 09.2021
Operation Team Leader
Baldor Technologies Pvt Ltd
09.2018 - 07.2020
- Contributed to the hiring process by identifying the right candidate with the most appropriate skill set for the position.
- Was the single point of contact for all client related queries and escalations.
- Enhanced operational performance and reduced manual inputs by developing and optimizing standard practices.
- Maintained and shared MIS with management, which includes high TAT, key client, and pilot clients.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Senior Associate
Baldor Technologies Pvt Ltd, IDfy
03.2018 - 09.2018
- Started handling pan India vendors and field agents
- Handled Team in the absence of Team Lead
- Assigning task to vendors and field agents
- Assist sometimes with running a second quality check for reports prepared by colleagues, ensuring a zero error report is provided to the client.
Associate
Baldor Technologies Pvt Ltd, IDfy
07.2017 - 03.2018
- Used to run the quality check of all the tasks closed by the field associates, and make a detailed report of every task which can be shared with the client
- Used to do followups with the field associates and the vendors over the call and get the work done on priority.
Education
PGDM - Operations Management
NMIMS
01.2021 - Current
Bachelor of Commerce - undefined
Chetana College of Commerce & Arts
Maharashtra Higher Secondary School
HSC - undefined
Cardinal Gracias High School
SSC - undefined
K.J. Khilnani High School & Junior College
Maharashtra Secondary School
Skills
Leadership
Software
PPT
SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Product Support Lead
Baldor Technologies Pvt Ltd, IDfy
02.2022 - 01.2023
Senior Product Support Engineer
Baldor Technologies Pvt Ltd
09.2021 - 01.2022
PGDM - Operations Management
NMIMS
01.2021 - Current
Product Support Engineer
Baldor Technologies Pvt Ltd, IDfy
07.2020 - 09.2021
Operation Team Leader
Baldor Technologies Pvt Ltd
09.2018 - 07.2020
Senior Associate
Baldor Technologies Pvt Ltd, IDfy
03.2018 - 09.2018
Associate
Baldor Technologies Pvt Ltd, IDfy
07.2017 - 03.2018
Bachelor of Commerce - undefined
Chetana College of Commerce & Arts
Maharashtra Higher Secondary School
HSC - undefined
Cardinal Gracias High School
SSC - undefined
K.J. Khilnani High School & Junior College
Maharashtra Secondary School
Similar Profiles
Saikumar SSaikumar S
Senior Executive - Customer Success(Business Delivery) at Baldor Technologies Pvt Ltd(IDfy)Senior Executive - Customer Success(Business Delivery) at Baldor Technologies Pvt Ltd(IDfy)
Rahul SharmaRahul Sharma
Key Account Manager at Baldor Technologies Pvt LtdKey Account Manager at Baldor Technologies Pvt Ltd
SIDDHI PAWARSIDDHI PAWAR
Video KYC Executive at IDfyVideo KYC Executive at IDfy
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP
Aditya ApteAditya Apte
Product Manager at ProgIST Solutions LtdProduct Manager at ProgIST Solutions Ltd