MS Excel
Khushal Singh
Product Support Lead
Mumbai
Summary
I am a talented and enthusiastic team leader with more than 5 years of experience in BGV company. I am currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Product Support Lead
Baldor Technologies Pvt Ltd, IDfy
02.2022 - 01.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Providing assistance to integration managers in the onboarding of new clients.
- Create a growth path for the team by mentoring & motivating them.
- Co-ordinate with across teams within the org for technical brainstorming the problems faced by the clients.
Senior Product Support Engineer
Baldor Technologies Pvt Ltd
09.2021 - 01.2022
- Perform a root cause analysis at an L1 support level and make every effort to resolve the concern within the SLA timeframe.
- Offering end-to-end support for the development team and the end user.
- We used to run API tests by eyeballing the failed data in order to improve our APIs.
Product Support Engineer
Baldor Technologies Pvt Ltd, IDfy
07.2020 - 09.2021
Operation Team Leader
Baldor Technologies Pvt Ltd
09.2018 - 07.2020
- Contributed to the hiring process by identifying the right candidate with the most appropriate skill set for the position.
- Was the single point of contact for all client related queries and escalations.
- Enhanced operational performance and reduced manual inputs by developing and optimizing standard practices.
- Maintained and shared MIS with management, which includes high TAT, key client, and pilot clients.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Senior Associate
Baldor Technologies Pvt Ltd, IDfy
03.2018 - 09.2018
- Started handling pan India vendors and field agents
- Handled Team in the absence of Team Lead
- Assigning task to vendors and field agents
- Assist sometimes with running a second quality check for reports prepared by colleagues, ensuring a zero error report is provided to the client.
Associate
Baldor Technologies Pvt Ltd, IDfy
07.2017 - 03.2018
- Used to run the quality check of all the tasks closed by the field associates, and make a detailed report of every task which can be shared with the client
- Used to do followups with the field associates and the vendors over the call and get the work done on priority.
Education
PGDM - Operations Management
NMIMS
01.2021 - Current
Bachelor of Commerce - undefined
Chetana College of Commerce & Arts
Maharashtra Higher Secondary School
HSC - undefined
Cardinal Gracias High School
SSC - undefined
K.J. Khilnani High School & Junior College
Maharashtra Secondary School
Skills
Leadership
Software
PPT
SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Product Support Lead
Baldor Technologies Pvt Ltd, IDfy
02.2022 - 01.2023
Senior Product Support Engineer
Baldor Technologies Pvt Ltd
09.2021 - 01.2022
PGDM - Operations Management
NMIMS
01.2021 - Current
Product Support Engineer
Baldor Technologies Pvt Ltd, IDfy
07.2020 - 09.2021
Operation Team Leader
Baldor Technologies Pvt Ltd
09.2018 - 07.2020
Senior Associate
Baldor Technologies Pvt Ltd, IDfy
03.2018 - 09.2018
Associate
Baldor Technologies Pvt Ltd, IDfy
07.2017 - 03.2018
Bachelor of Commerce - undefined
Chetana College of Commerce & Arts
Maharashtra Higher Secondary School
HSC - undefined
Cardinal Gracias High School
SSC - undefined
K.J. Khilnani High School & Junior College
Maharashtra Secondary School
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