Khushboo agarwal

Innovative Automation Engineer with extensive experience in crafting no-code automation solutions and API integrations. Spearheaded development of AI-powered chatbot, resulting in 60–70% decrease in manual inquiries and enhancing operational efficiency alongside customer satisfaction.

Webbie Bot - AI customer support automation (ChatGPT API, Webflow, Google Sheets, and Vercel deployment):

Tech: ChatGPT API, JavaScript/Node, GitHub, Vercel, Webflow, Google Sheets, and Zapier Impact: 60–70% reduction in manual inquiries| 3–4 hours saved daily

Description:

• Developed a production-level AI chatbot (“Webbie Bot”) using the ChatGPT API to automate customer queries related to pricing, timelines, portfolio navigation, FAQs, and service details
• Built the backend using Node.js and deployed it on Vercel, enabling secure API endpoints with environment variables for tokens and authentication
• Used GitHub for version control and continuous deployment, ensuring stable updates, and smooth iteration
• Integrated Google Sheets as a dynamic data source to update pricing, models, and FAQs without code changes
• Connected the chatbot to Webflow front end and automated lead logging via Zapier
• Achieved a 60–70% reduction in repetitive manual inquiries, and significantly improved lead qualification

End-to-end lead capture and CRM automation (Google Sheets and Zapier)

Tech: Zapier, Google Sheets, Google Forms, Impact: zero manual data entry, plus automated CRM consistency

Description:

• Automated the full lead pipeline by syncing website form submissions directly into a structured Google Sheets CRM
• Built workflows to clean, validate, and categorize incoming leads automatically
• Created secondary workflows to maintain backup sheets, update lead scores, and notify the team instantly
• Eliminated manual data entry errors and increased the speed of lead processing by 100%

WhatsApp auto-response automation (Webhook, Zapier, and WhatsApp API):

Tech: Webhooks by Zapier, WhatsApp API, JSON payloads, impact: improved customer onboarding speed

Description:

• Developed a webhook-based automation to trigger WhatsApp messages instantly when new leads submit forms
• Configured API payloads (token, phone_number_id, messaging endpoint) to send personalized confirmations automatically
• Improved customer onboarding experience with real-time response touchpoints

Email auto-responder workflow (Tally Forms and Zapier):

Tech: Tally Forms, Zapier, Gmail API, Impact: Faster client communication, and better onboarding structure

Description:

• Created an automated email sequence triggered the moment a user submits a Tally form
• Personalized emails dynamically using user inputs (name, budget, requirement)
• Reduced response delays from hours to seconds, increasing trust and follow-up consistency

Payment Flow Automation (Razorpay + Webflow + Zapier):

Tech: Razorpay, Zapier, Webflow Impact: Automatic customer confirmation, and internal notifications

Description:

• Integrated Razorpay payment links into Webflow, and automated payment verification workflows
• Triggered confirmation emails and internal Slack and WhatsApp notifications instantly when payment was successful
• Designed a seamless, automated checkout to CRM workflow for smoother client onboarding

Automation & No-Code:
Zapier, Make (Integromat), Webhooks, Tally Forms, Google Sheets Automation, API Integrations

AI & Chatbots:
ChatGPT API, OpenAI Assistants, Prompt Engineering, Webbie Bot (custom AI agent)

Backend & Deployment:
Node.js, JavaScript, Vercel, GitHub, REST APIs, Serverless Functions

Web Development & Design:
Webflow, Framer, WordPress, Spline (3D), UI/UX basics, Responsive web design

CRM & Data Systems:
Google Sheets (as database), Notion, ClickUp, Custom CRM automations

Payment & Business Tools:
Razorpay, WhatsApp Cloud API (in progress), Meta Business Suite