Khushboo Arekar
SME - Background check
Ahmedabad
Summary
Dynamic SME Team Leader at Cfirst Background Check LLP with a proven track record in optimizing resource allocation and enhancing team performance. Skilled in strategic thinking and effective communication, I successfully ensured timely report delivery and improved operational efficiency, fostering a culture of accountability and excellence within the team.
Overview
8
8
years of professional experience
4
4
Languages
Work History
SME Team Leader
Cfirst Background Check LLP
11.2022 - Current
- Allocate and plan daily workload across RW and RC teams, ensuring optimal resource utilization.
- Monitor all operational queues; ensure pending tasks are reassigned and completed in the absence of team members.
- Respond promptly to internal and external emails, including client escalations and team queries.
- Collaborate with the Client Service Team to manage priority requests, clarifications, and report requirements.
- Assist in report writing/checking during high volume or staffing shortages to ensure continuity of service.
- Ensure no reports exceed the 24-hour turnaround window post profile completion.
- Monitor and log daily individual outputs; ensure tasks are completed within stipulated timelines.
- Track and record daily dispatch metrics and prepare EOD productivity reports for management.
- Oversee adherence to work timings, break schedules, and overall discipline.
- Provide subject-matter support to team members for content, formatting, and procedural doubts.
- Maintain and update the Error Tracker to capture recurring issues and plan corrective actions.
- Act as the first level of escalation for performance-related or conduct-related concerns.
- Issue verbal/written warnings for attendance, behavior, or performance deviations in alignment with HR policies.
- Maintain accurate records of all disciplinary measures, discussions, and improvements for transparency.
Junior Assistant
Aquiarius Marine Services
11.2017 - 09.2020
- Follow up regularly with customers/clients for outstanding payments via phone, email, or visits (if required).
- Track overdue accounts and coordinate recovery efforts professionally and effectively.
- Escalate chronic defaulters or critical issues to the senior management in a timely manner.
- Ensure proper documentation and verification before dispatching invoices to clients.
- Prepare and maintain total Outstanding Reports, Daily/Weekly/Monthly Collection Reports, Customer-wise aging reports.
- Provide insights on collection trends and suggest strategies for improvement.
- Assist with ad hoc finance or administrative tasks as assigned by the management.
Education
Computer Applications Development
Navgujarat College of Computer Application
Ahmedabad06-2017
Skills
Coaching and mentoring
Timeline
SME Team Leader
Cfirst Background Check LLP
11.2022 - Current
Junior Assistant
Aquiarius Marine Services
11.2017 - 09.2020
Computer Applications Development
Navgujarat College of Computer Application
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