Khushboo Arekar
SME - Background check
Ahmedabad
Summary
Dynamic SME Team Leader at Cfirst Background Check LLP with a proven track record in optimizing resource allocation and enhancing team performance. Skilled in strategic thinking and effective communication, I successfully ensured timely report delivery and improved operational efficiency, fostering a culture of accountability and excellence within the team.
Overview
8
8
years of professional experience
4
4
Languages
Work History
SME Team Leader
Cfirst Background Check LLP
11.2022 - Current
- Allocate and plan daily workload across RW and RC teams, ensuring optimal resource utilization.
- Monitor all operational queues; ensure pending tasks are reassigned and completed in the absence of team members.
- Respond promptly to internal and external emails, including client escalations and team queries.
- Collaborate with the Client Service Team to manage priority requests, clarifications, and report requirements.
- Assist in report writing/checking during high volume or staffing shortages to ensure continuity of service.
- Ensure no reports exceed the 24-hour turnaround window post profile completion.
- Monitor and log daily individual outputs; ensure tasks are completed within stipulated timelines.
- Track and record daily dispatch metrics and prepare EOD productivity reports for management.
- Oversee adherence to work timings, break schedules, and overall discipline.
- Provide subject-matter support to team members for content, formatting, and procedural doubts.
- Maintain and update the Error Tracker to capture recurring issues and plan corrective actions.
- Act as the first level of escalation for performance-related or conduct-related concerns.
- Issue verbal/written warnings for attendance, behavior, or performance deviations in alignment with HR policies.
- Maintain accurate records of all disciplinary measures, discussions, and improvements for transparency.
Junior Assistant
Aquiarius Marine Services
11.2017 - 09.2020
- Follow up regularly with customers/clients for outstanding payments via phone, email, or visits (if required).
- Track overdue accounts and coordinate recovery efforts professionally and effectively.
- Escalate chronic defaulters or critical issues to the senior management in a timely manner.
- Ensure proper documentation and verification before dispatching invoices to clients.
- Prepare and maintain total Outstanding Reports, Daily/Weekly/Monthly Collection Reports, Customer-wise aging reports.
- Provide insights on collection trends and suggest strategies for improvement.
- Assist with ad hoc finance or administrative tasks as assigned by the management.
Education
Computer Applications Development
Navgujarat College of Computer Application
Ahmedabad06-2017
Skills
Coaching and mentoring
Stakeholder management
Strategic thinking
Strong analytical skills
Teamwork
Training and mentoring
Problem-solving
Teamwork and collaboration
Time management
Multitasking
Decision-making
Self motivation
Performance management
Effective communication
Organizational skills
Team building
Attention to detail
Quality assurance
Adaptability
Analytical thinking
Goal setting
Process improvement
Timeline
SME Team Leader
Cfirst Background Check LLP
11.2022 - Current
Junior Assistant
Aquiarius Marine Services
11.2017 - 09.2020
Computer Applications Development
Navgujarat College of Computer Application