Sonata
KHUSHBOO ASAWA
Quality Assurance
New Delhi,DL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Team Leader
Bank OF America
2 2023 - Current
- Performing quality analysis on work done by Loan Servicing team
- Allocating tasks to the team in GBS(India) and Stateside(U.S.A)
- Making reports such as Productivity report, allocation reports, Reconciliation report.
- Driving team engagement activities
- Engaged in voluntary social activities.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
- Updated training database to help resolve common issues.
- Coached and motivated QA team to develop competencies.
- Led a cross-functional team to successfully identify, prioritize, and resolve critical defects.
- Collaborated with development teams to proactively address potential risks during the software development lifecycle.
- Optimized resource allocation by accurately assessing workload capacity and prioritizing tasks accordingly.
- Strengthened communication between QA and development teams through regular meetings and feedback sessions, fostering a collaborative work environment.
Team Developer
Bank OF America
06.2020 - 02.2023
- Maintaining client's details such as account number, address, auto-debit facility on Loan IQ
- Applying EMI amount received from client via different modes of payment to client's loan account on LOANIQ.
- Performing loan closure when loan is paid off.
- Providing invoices and interest paid statements as requested by client or account manager.
- Liaising with Client Manager for various approvals such as providing waiver of late charges/ fees, interest, ongoing fee
- Processing refund in DDA or by check in case of over-payment of interest during loan closure.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Streamlined the loan servicing process for increased efficiency and reduced errors.
- Led process improvements within the loan servicing department, resulting in increased productivity and cost savings.
- Achieved superior results by consistently meeting or exceeding all established targets for portfolio performance, customer satisfaction, and operational efficiency in the loan servicing department.
- Managed a high volume of daily transactions while ensuring accuracy and timeliness in completion.
SENIOR ASSOCIATE
Fidelity International
01.2014 - 05.2020
- Placing deals on client's account when money is received
- Researched discrepancies and updating accounts with accurate information
- Reporting escalated queries related to client's account to supervisors
- Performing daily reconciliation for clients ensuring all outages are assigned to appropriate departments
- Providing process training to new hires and taking assessment
- Developing complete result reports that includes action plans for increasing efficiency and analyzing gaps in process and raise ideas and get them implemented to improve process
- Review Procedure and update them timely
- Making sure that the transfer of funds is made on time and not delayed so that pricing of funds does not vary
- Investigating risk events, complaints and breaches and making action plan to provide best services to client's.
- Trained and supported new team members, maintaining culture of collaboration.
- Worked in Retail Pension SIPP which includes looking in Correction Nigo queue, performing QA of payments processed, drawdown payments and switches.
- Worked in 3 different teams - Deal Correction, Re-registration & Transfers and Retail Pensions.
Education
PGDM (FINANCE AND INTERNATIONAL BUSINESS) -
Institute of Marketing & Management (IMM)
01.2012 - 04.2014
B.COM - undefined
Delhi University
01.2009 - 04.2012
Skills
MS-Excel, Powerpoint and Word
Task Delegation
Performance Assessment
Training delivery
Adaptability and Flexibility
Multitasking Abilities
Problem-solving abilities
Certification
Computer Training Course from ICAI
Software
Loan IQ
Gfas
Composer
MS Office
Timeline
Team Developer
Bank OF America
06.2020 - 02.2023
SENIOR ASSOCIATE
Fidelity International
01.2014 - 05.2020
PGDM (FINANCE AND INTERNATIONAL BUSINESS) -
Institute of Marketing & Management (IMM)
01.2012 - 04.2014
B.COM - undefined
Delhi University
01.2009 - 04.2012
Team Leader
Bank OF America
2 2023 - Current
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