KHUSHBOO CHANDANI
Mumbai
Summary
Results-driven sales professional with 6+ years of experience spanning business development, inside sales, and sales development across SaaS, technology, and research industries. Currently the sole SDR managing India & UAE markets at NICE, driving both inbound and outbound pipeline across all sectors. Proven track record of end-to-end sales, lead generation, relationship building, and consistent target achievement. Skilled in discovery, consultative selling, and cross-functional collaboration, with a passion for helping businesses transform through CX, SaaS, and technology solutions.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
NiCE Interactive Solutions
01.2022 - Current
- Manage inbound and outbound prospecting across BFSI, Retail, and BPO verticals, scheduling qualified meetings for AEs.
- Conduct discovery calls to identify business challenges and align CXone solutions (AI, automation, omnichannel CX).
- Collaborate with Marketing on campaigns and events, ensuring maximum ROI from leads and booth visitors.
- Partner with AEs to track pipeline progression and provide weekly reports/action items.
- Supported CX Transformation Conclave 2024, driving booth engagement and documenting prospect requirements.
- Recognized for balancing multiple responsibilities including campaign management, inbound lead handling, and strategic outreach.
Assistant Manager - Inside Sales
Locobuzz
Mumbai
06.2022 - 01.2024
- Drove end-to-end SaaS sales cycle, from lead generation to closure.
- Built and maintained strong client relationships to ensure trust and engagement.
- Collaborated with marketing, product, and delivery teams on sales strategies.
- Delivered product demos, discovery calls, and negotiations to close deals.
- Achieved and exceeded revenue targets, contributing to business growth.
- Stayed updated on industry trends to tailor pitches and enhance value selling.
Senior Sales Associate
Stratview Reseach
Raipur
05.2019 - 05.2022
- Worked at a global market intelligence & strategic B2B research firm.
- Served international markets, managing client accounts across regions.
- Built and nurtured long-term client relationships.
- Conducted market research to support business insights and decision-making.
- Identified and developed new business opportunities to drive growth.
Business Development Manager
HungerBox
Pune
11.2018 - 03.2019
- Represented a technology platform for corporate F&B solutions.
- Drove lead generation and built a strong sales pipeline.
- Supported product launches and go-to-market activities.
- Managed customer engagement to ensure adoption and satisfaction.
Education
MBA - Management
Balaji Institute of International Business
Pune06-2019
Skills
- Sales Development & Lead Qualification
- Customer Experience (CX) Solutions
- Event Management & Campaign Support
- Stakeholder & C-Level Engagement
- CRM & Sales Tools (Salesforce, Outreach)
- Cross-functional Collaboration
- Market Research & Competitive Analysis
- Strong Communication & Presentation Skills
Websites
Affiliations
- Volunteered at CX Transformation events, managing booth visitors and documenting discussions.
- Attended industry seminars on customer experience and digital transformation.
- Fitness & wellness (morning walks, yoga).
Accomplishments
- Winner – SDR Cxone Mpower Pitch Contest (NiCE) | Recognized for delivering the best pitch across SDR team.
- Star Performer Award (LocoBuzz) | Certified and awarded for consistently exceeding sales targets and driving revenue growth.
Timeline
Assistant Manager - Inside Sales
Locobuzz
06.2022 - 01.2024
Sales Development Representative
NiCE Interactive Solutions
01.2022 - Current
Senior Sales Associate
Stratview Reseach
05.2019 - 05.2022
Business Development Manager
HungerBox
11.2018 - 03.2019
MBA - Management
Balaji Institute of International Business
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