Khushboo Gupta

Hospitality Terminology Knowledge:-

 Front Office Policy  Reservation Policy

 Reservation Handling

 Learning DSR Report/Forecast

 Hotel Star Rating

 Hotel Rooms & Suites

 Check-in / Check-out  Hotel Facilities & Services

 Hotel General Policies  Tax (GST details)

 Restaurant & Room Service  Telephone Operator

 Housekeeping Service  Visitor Policy

 Payment Method & Policy  Market Segment / Business Source

 Arrival & Departures  Guest Luggage Service

 Guest History & Preference  IDS Next & Opera Knowledge

 Event / Banqueting / Conference  OTA’s Knowledge

 Guest Experience

Revenue Terminology :

 OTAs Extranet Knowledge/ Lighthouse (OTA Insight)

 How to block the inventory/How to change the Room Rate

 Reservation Handling (OTAs, Fit / Walk- IN, Corporate & TA)

 Having knowledge about Maxi-mojo, Rate Gain & STAAH Channel Manager

IHG Channel tool working (Concerto, Oracles & Holidex)

 Having Knowledge About report OTA’s productivity, Comp-Set Report of Hotel Divison

 I have extensive knowledge for Travel Agent, GDS business for new/existing system &

agreement with such business partners Those resources add 25-40% additional

 revenue for hotels The great knowledge enhances additional great revenue on daily

basis

 Expediacom

 Hotelscom

 Hrscom

 Bookingcom

 Agodacom

 Tripadvisorcom

 Follow up all OTAs comment and response

 Having Knowledge About Medallia Guest Feedback ,

KePSLA & QMS (Quality Management System)