Travelling
Summary
To pursue my career goal to excel and nurture my spirit of continuous improvement by enjoying and relishing whatever I do. I look forward to a challenging, growth-oriented position in a progressive company, where my skills are effectively utilized to improve operations and contribute in organization's success. Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
HR Manager
Efficient Insurance Broking Pvt Ltd
Mumbai
09.2023 - Current
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Customer Relation Executive
GNV
02.2020 - 05.2022
- Handling guest complains and requests
- VIP and Marriott Elite Members Check-in and Check-out
- Handling of longstayer guest
- Handling guest request for anniversary, birthday and many more.
HR Manager
Instapolicy Insurance Broking
07.2019 - 01.2020
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
HR Manager
Parthiv Group
07.2017 - 06.2019
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Front Office
Shanti Industries
01.2017 - 06.2017
Guest Relation Executive
Westin
01.2016 - 01.2017
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Checked documentation and corrected issues in prompt fashion.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
Guest Relations Associate
JW Marriott Juhu Mumbai
12.2014 - 12.2015
- Facilitated and coordinated transportation services for guests.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Front Office Associate
The Lalit Golf and Spa Resort
04.2014 - 11.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed and prepared documents such as business or government forms and expense reports.
- Planned and booked travel arrangements and venues for company events.
- Maintained office supply stock to control shrinkage and prevent overstocking.
Front Office Associate
Ahmedabad
09.2013 - 04.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed and prepared documents such as business or government forms and expense reports.
- Planned and booked travel arrangements and venues for company events.
- Maintained office supply stock to control shrinkage and prevent overstocking.
Education
Diploma - Hotel Management
01.2012 - 04.2013
HSC - undefined
01.2012 - 04.2013
01.2009 - 04.2010
Skills
Good customer services skillsundefined
Interests
Reading
Timeline
HR Manager - Efficient Insurance Broking Pvt Ltd
09.2023 - Current
Customer Relation Executive - GNV
02.2020 - 05.2022
HR Manager - Instapolicy Insurance Broking
07.2019 - 01.2020
HR Manager - Parthiv Group
07.2017 - 06.2019
Front Office - Shanti Industries
01.2017 - 06.2017
Guest Relation Executive - Westin
01.2016 - 01.2017
Guest Relations Associate - JW Marriott Juhu Mumbai
12.2014 - 12.2015
Front Office Associate - The Lalit Golf and Spa Resort
04.2014 - 11.2014
Front Office Associate -
09.2013 - 04.2014
IITC - Diploma, Hotel Management
01.2012 - 04.2013
TYBCOM Lucknow University, Lucknow University - HSC,
01.2012 - 04.2013
SSC MAharashtra Board - ,
01.2009 - 04.2010
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