Khushboo Patel
Mumbai
Summary
Education consultant and customer service professional with 10+ years of experience in overseas education counseling, admissions, client relationship management, and service operations. Proven expertise in end-to-end student guidance, university applications, visa documentation, parent engagement, and high-volume customer support. Adept at managing stakeholders across education, logistics, real estate, IT services, and retail environments, with a strong customer-first, and process-driven approach.
Overview
10
10
years of professional experience
Work History
Overseas Education Consultant
Right Track Consultants
03.2024 - 09.2025
- Conducted personalized counseling sessions for students and parents for overseas study options
- Managed end-to-end university applications via UCAS, Common App, and direct university portals
- Guided students through visa documentation, compliance, and submission timelines
- Coordinated backend operations including document preparation, Cialfo portal training, and student orientations
- Built partnerships with universities and represented the organization at school visits and education fairs
- Supported lead conversion through outreach calls, follow-ups, and coordination with senior leadership
Customer Service & Operations Executive
Magnified Trading LLP
Mumbai
10.2022 - 04.2023
- Managed customer inquiries, order creation, billing, and payment discussions
- Coordinated with carriers and freight forwarders to ensure timely and cost-effective deliveries
- Maintained accurate documentation and compliance with international trade regulations
- Created daily performance reports and updated billing details using MyBillBook CRM
- Resolved customer complaints efficiently to ensure repeat business
Customer Service Assistant
NBN Logistics
Doha
04.2022 - 09.2022
- Supported internal teams and customers with shipment tracking and order coordination
- Liaised with overseas agents for competitive shipping rates and timely deliveries
- Maintained shipment records, invoices, and operational documentation
Relationship Manager - Education
TC Global
02.2021 - 11.2021
- Assessed student profiles, academic background, and career goals to create personalized education pathways
- Provided informed counseling using current global education and career trends
- Liaised with universities to facilitate application processes and resolve student queries
- Promoted and closed education services, assessments, and premium offerings
- Maintained strong student engagement through calls, digital platforms, and events
Senior Executive - Admissions & Events
Singapore International School
03.2017 - 11.2019
- Managed end-to-end admissions processes including parent interactions, interviews, and documentation
- Coordinated education fairs and exhibitions across multiple cities to achieve annual admission targets
- Supervised and trained junior admissions executives to ensure operational efficiency
- Collaborated with academic and administrative departments for seamless student onboarding
Associate Manager - Customer Care
Lodha Group Pvt. Ltd.
Mumbai
08.2016 - 03.2017
- Managed a portfolio of 300+ HNI clients for premium residential projects
- Resolved customer queries related to documentation, resale, cancellations, and legal processes
- Scheduled and conducted site visits; documented all interactions in Salesforce CRM
Customer Service Advisor
Tata Consultancy Services
05.2015 - 11.2015
- Handled high-volume technical queries for Australian customers
- Resolved an average of 350+ customer queries per week
- Assisted in training new representatives and supporting system updates
Education
B.Sc. - Hospitality
Atharva College
Mumbai01.2011
Skills
- Student counseling
- Parent engagement
- Overseas education consulting
- University applications
- Visa documentation
- Compliance
- Admissions coordination
- Student onboarding
- Customer Service
- Client Relationship Management
- CRM Tools
- Cross-functional Coordination
- Reporting
- Education Fairs
- Events
- Outreach
- University application management
- Partnership building
- Adaptability to change
Languages
- English
- Hindi
- Gujarati
Timeline
Overseas Education Consultant
Right Track Consultants
03.2024 - 09.2025
Customer Service & Operations Executive
Magnified Trading LLP
10.2022 - 04.2023
Customer Service Assistant
NBN Logistics
04.2022 - 09.2022
Relationship Manager - Education
TC Global
02.2021 - 11.2021
Senior Executive - Admissions & Events
Singapore International School
03.2017 - 11.2019
Associate Manager - Customer Care
Lodha Group Pvt. Ltd.
08.2016 - 03.2017
Customer Service Advisor
Tata Consultancy Services
05.2015 - 11.2015
B.Sc. - Hospitality
Atharva College