Khushboo Satpute
Customer Service Representative
NAGPUR,Maharashtra
Summary
Customer service professional with a track record of maintaining customer satisfaction and contributing to company success. Experienced in managing large inbound call volumes and building strong customer relationships. Proficient in CRM systems and known for exceptional active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maxicus Kochartech
Amritsar
03.2024 - Current
- Assisted customers with product selection and ordering
- Documented customer interactions to ensure accurate records for future use
- Maintained and updated extensive databases regularly
Customer Experience Associate
Full Potential Solutions
Pune
09.2023 - 02.2024
- Ensured high levels of client satisfaction through quality service
- Managed high volume of incoming communications efficiently
Customer Service Representative
Teleperformance
Mohali
01.2023 - 03.2023
- Resolved customer questions promptly
- Collected customer feedback through surveys.
Customer Support Executive
Pratyaya E-commerce Private Limited
Hyderabad
08.2022 - 01.2023
- Engaged with customers to resolve their issues in real-time over chat
- Ensured quick problem-solving to enhance customer satisfaction
Customer Support Associate
Tech Mahindra
Chandigarh
06.2022 - 11.2022
- Addressed client concerns via telephonic discussions
- Diagnosed and resolved customer issues to identify optimal solutions
Customer Service Representative
Citius BPO Private Limited
Nagpur
10.2021 - 04.2022
- Guided customers in choosing products, processing orders, and handling billing processes
Education
Bachelor of Arts - Journalism And Mass Communication
Dhanwate National College
Nagpur07-2023
High School Diploma -
Dr. Ambedkar College
Nagpur06-2020
High School Diploma -
School of Scholars
Nagpur06-2018
Skills
- Telephonic Communication Skills
- Customer Complaint Handling
- Technical Computer Skills
- Complaint Handling
- Follow-up skills
- Problem-solving abilities
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Maxicus Kochartech
03.2024 - Current
Customer Experience Associate
Full Potential Solutions
09.2023 - 02.2024
Customer Service Representative
Teleperformance
01.2023 - 03.2023
Customer Support Executive
Pratyaya E-commerce Private Limited
08.2022 - 01.2023
Customer Support Associate
Tech Mahindra
06.2022 - 11.2022
Customer Service Representative
Citius BPO Private Limited
10.2021 - 04.2022
Bachelor of Arts - Journalism And Mass Communication
Dhanwate National College
High School Diploma -
Dr. Ambedkar College
High School Diploma -
School of Scholars
Similar Profiles
Subhadip GhoshSubhadip Ghosh
Quality Analyst at KocharTech MaxicusQuality Analyst at KocharTech Maxicus
Vivekanand Vivekanand null
Sr. Lead- Operarions at Kochartech Ltd.Sr. Lead- Operarions at Kochartech Ltd.
ADRITA CHATTERJEEADRITA CHATTERJEE
Assistant Manager - Operations at KocharTech Pvt LtdAssistant Manager - Operations at KocharTech Pvt Ltd