Khushboo Sharma
Pune
Summary
With a proven track record at BNY Mellon, I excel in operations analysis and business process improvement, enhancing data integrity and workflow efficiency. My expertise in data management and strong problem-solving skills have significantly contributed to project successes, demonstrating my ability to lead and innovate in challenging environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst Data transfer, Integration & Quality
BNY Mellon
Pune
01.2022 - Current
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Participated in cross-functional meetings with other teams such as sales, marketing, product development.
- Provided technical support for existing reports, dashboards or other tools.
- Configured workflows in the CRM system to automate routine tasks such as follow-up emails or lead scoring activities.
- Identified areas where processes could be improved or automated within the CRM system.
- Implemented best practices for defect tracking using JIRA bug tracking tool.
- Utilized JIRA for managing tasks related to defect resolution process.
- Reported issues in bug tracking systems like JIRA or Bugzilla.
- Tracked daily activities related to development tasks using Agile methodology tools like JIRA and Confluence.
- Maintained a high level of visibility into project status through tracking tools like Jira or Trello.
- Provided support and training materials for internal teams regarding best practices related to software releases.
- Performed root cause analysis on failed deployments in order to determine corrective actions needed for future releases.
- Performed regression testing after each major release to confirm that existing functionality has not been affected by new changes.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Salesforce Senior Administrator
Cognizant
Pune
01.2020 - 12.2021
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Assessed data processing proposals and requirements to determine project feasibility.
- Analyzed user stories and developed test plans for validating functionality before release into production environment.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Developed and implemented security initiatives to protect important company data.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
- Assisted with creating documentation around system configurations and changes made over time.
- Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Analyzed workflows and established priorities for daily operations.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Created reports and dashboards in Salesforce to meet business requirements.
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
Salesforce Administrator
Infosys
Pune
10.2017 - 12.2019
- Performed data migration from legacy systems into Salesforce utilizing various tools such as Data Loader or Demand Tools.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Identified and resolved complex issues related to data integrity, user access rights, security, system configurations.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Provided technical support to internal users on Salesforce issues or questions.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
Technical Support Executive
IBM
Pune
08.2015 - 10.2017
- Performed best practices by creating systems with fast load times, multiple browser support, and minimal memory
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained a high level of quality assurance throughout the escalation process.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer issues related to cloud infrastructure, data migration, and software development.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
- Monitored ongoing escalations for resolution progress.
Education
MBA IT - Computer and Information Sciences and Support Services
IBMR Business School
08.2017
Bachelor in computer - Computer and Information Sciences and Support Services
K.K.Wagh Education Societys K.K.Wagh Arts, Commerce & Science & Computer Science College
Bhausahebnagar, Maharashtra, India01.2013
High School/Secondary Certificate Programs -
St. Joseph's Convent Senior Secondary School
Jalgaon07.2007
Skills
- Operations analysis
- Business process improvement
- Data analysis
- Process development
- Business administration
- Microsoft dynamics proficiency
- Client onboarding
- Customer retention strategies
- Dashboard creation
- User administration
- Workflow management
- Security management
- Data management
Certification
- Salesforce Certified Platform App Builder Certification
- Salesforce Certified AI Associate
- Salesforce Certified Administrator (SCA)
- Salesforce Certified Advanced Administrator (SCAA)
- Microsoft Senior Business and Data Analyst
- Certified Microsoft Power BI
- T100 training program complete
- CS100 & CS200 training program completed in Infosys
- Trailhead Double Star Ranger (6 Star Ranger)
- Business Administration Specialist (Super badge)
- Lightning Experience Reports & Dashboards Specialist (Super badge)
- Spotlight awards in BNY Mellon
Languages
- British, Professional Working
- English, Full Professional
- Marathi, Professional Working
- Hindi, Full Professional
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Accomplishments
- Employee Recognition Award, Quarterly Meeting, 2017.
- Spotlight Award of the Year, 2019.
- Employee of the Year, 2021.
- Best Performer Quaterly Meet, 2021.
Affiliations
- Volunteering at NGO's
- Travelling
- Photography
- Learning New technologies
Timeline
Senior Business Analyst Data transfer, Integration & Quality
BNY Mellon
01.2022 - Current
Salesforce Senior Administrator
Cognizant
01.2020 - 12.2021
Salesforce Administrator
Infosys
10.2017 - 12.2019
Technical Support Executive
IBM
08.2015 - 10.2017
MBA IT - Computer and Information Sciences and Support Services
IBMR Business School
Bachelor in computer - Computer and Information Sciences and Support Services
K.K.Wagh Education Societys K.K.Wagh Arts, Commerce & Science & Computer Science College
High School/Secondary Certificate Programs -
St. Joseph's Convent Senior Secondary School
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