Khushboo Sinha
Senior Business Analyst
Delhi NCR
Summary
Senior Business Analyst with 6+ years of experience delivering large-scale digital solutions across Banking and Insurance domains. Proven expertise in leading end-to-end requirement ownership, system and integration analysis, and stakeholder management for core platforms including Guidewire, Salesforce, MuleSoft Integration, and cloud-based ecosystems. Track record of driving measurable business outcomes—improving operational efficiency, accelerating delivery timelines, and enabling data-driven decision-making across enterprise programs across the globe.
Overview
7
7
years of professional experience
6
6
Certificates
Work History
Senior Business Analyst
Cognizant Technology Solutions
08.2022 - Current
- Owned end-to-end requirement lifecycle for enterprise banking products and insurance platforms, covering requirement elicitation, functional design, system integration analysis, and UAT/Prod support.
- Leading currently the technical and integration analysis across Salesforce, MuleSoft APIs, AWS, Postman, and SQL, resolving an average of 40–50 production and business queries per day with minimal escalation.
- Partnered with business, engineering, and vendor teams to deliver system enhancements, improving release predictability and reducing rework across sprint cycles.
- Reduced UAT defects by ~20–30%.
- Drove Agile/Scrum execution by refining user stories, acceptance criteria, and backlog prioritization, enabling faster sprint readiness and smoother releases.
- Conducted gap analysis and impact assessments for regulatory and business-driven changes, translating complex requirements into scalable functional solutions.
- Produced BRDs, FSDs, and user stories for multi-system enhancements, ensuring traceability from business objectives to technical implementation.
- Strengthened stakeholder confidence by translating complex technical issues into clear business insights for leadership reporting and decision-making.
Product Consultant
Dvara Solutions
04.2021 - 08.2022
- Worked as a product-facing Consultant for lending and fintech platforms, supporting clients including Northern Arc and Fusion Microfinance.
- Owned API and third-party integration analysis across Karza, CIBIL, Highmark, Aadhaar, Legal verification, and SignDesk, enabling seamless credit decisioning and onboarding.
- Automated MIS and operational dashboards using Vizard BI, improving visibility into portfolio performance and operational KPIs.
Deputy Division Manager / Product Manager
Fincare Small Finance Bank
04.2019 - 12.2020
- Owned and delivered digital banking products including Cross-Sell App and Affordable Housing Loan solutions, from concept through rollout.
- Led PAN-India rollout across 40+ branches, driving adoption and change management.
- Achieved ~22% increase in product sales through digital cross-sell initiatives and process optimization.
- Championed RPA initiatives using IQ Bot and Task Bot, automating manual workflows and improving operational efficiency.
- Designed and tracked MIS dashboards and KPIs, enabling leadership visibility into product performance and branch-level metrics.
Education
MBA - Finance
Institute For Financial Management And Research
Chennai04.2019
B.Tech - Information Technology
Guru Nanak Institute of Technology
Kolkata06.2015
Skills
Core Platforms: Guidewire PolicyCenter, Guidewire ClaimCenter
CRM & Integration: Salesforce, MuleSoft
Cloud & Infra: AWS
APIs & Testing: Postman
Data & Reporting: SQL, MIS Dashboards, Vizard BI
Delivery & Tracking: Jira
Automation: RPA (IQ Bot, Task Bot)
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Senior Business Analyst
Cognizant Technology Solutions
08.2022 - Current
Product Consultant
Dvara Solutions
04.2021 - 08.2022
Deputy Division Manager / Product Manager
Fincare Small Finance Bank
04.2019 - 12.2020
MBA - Finance
Institute For Financial Management And Research
B.Tech - Information Technology
Guru Nanak Institute of Technology
Key Projects
Banking Transformation Projects
- Led end-to-end requirement elicitation and functional design for Trade Loan and Corporate Loan products while supporting the setup of a new European branch for a leading global bank, aligned to the London (UK) operating model.
- Delivered Cross-Sell and Affordable Housing Loan products across PAN-India branch network, supporting large-scale rollout and adoption.
- Contributed to multiple core banking and lending transformations, covering LOS, LMS, loan disbursement, and collections, from business requirements through UAT and production readiness
Insurance and Enterprise Platforms
- Led business analysis for an enterprise insurance claims platform, owning system workflows, integrations, and UAT coordination.
- Performed high-volume technical analysis (~50+ queries/day) across Guidewire, Salesforce, AWS, Postman, and SQL, supporting business-critical production issues and enhancements.
- Drove migration of ~80 million documents from legacy systems to Alfresco Cloud DMS, ensuring data integrity and operational continuity.
- Delivered a GenAI-powered chatbot, achieving ~75% reduction in case resolution time.
- Implemented a centralized Employee Hub platform supporting 80,000+ users, enabling unified access and advanced search capabilities
Core Competencies
- Business & Technical Analysis
- Requirement Elicitation & Functional Design (BRD, FSD, User Stories)
- Stakeholder Management & Cross-functional Coordination
- Agile / Scrum Delivery & Backlog Management
- BFSI Domain Expertise (Banking, Lending, Insurance)
- API & Integration Analysis
- Data Analysis & Reporting
- Process Improvement & Automation
- UAT Planning, Execution & Defect Management
- Product & Platform Delivery
Core Competencies
- Business & Technical Analysis
- Requirement Elicitation & Functional Design (BRD, FSD, User Stories)
- Stakeholder Management & Cross-functional Coordination
- Agile / Scrum Delivery & Backlog Management
- BFSI Domain Expertise (Banking, Lending, Insurance)
- API & Integration Analysis
- Data Analysis & Reporting
- Process Improvement & Automation
- UAT Planning, Execution & Defect Management
- Product & Platform Delivery
Key Projects
Banking Transformation Projects
- Led end-to-end requirement elicitation and functional design for Trade Loan and Corporate Loan products while supporting the setup of a new European branch for a leading global bank, aligned to the London (UK) operating model.
- Delivered Cross-Sell and Affordable Housing Loan products across PAN-India branch network, supporting large-scale rollout and adoption.
- Contributed to multiple core banking and lending transformations, covering LOS, LMS, loan disbursement, and collections, from business requirements through UAT and production readiness
Insurance and Enterprise Platforms
- Led business analysis for an enterprise insurance claims platform, owning system workflows, integrations, and UAT coordination.
- Performed high-volume technical analysis (~50+ queries/day) across Guidewire, Salesforce, AWS, Postman, and SQL, supporting business-critical production issues and enhancements.
- Drove migration of ~80 million documents from legacy systems to Alfresco Cloud DMS, ensuring data integrity and operational continuity.
- Delivered a GenAI-powered chatbot, achieving ~75% reduction in case resolution time.
- Implemented a centralized Employee Hub platform supporting 80,000+ users, enabling unified access and advanced search capabilities