Khushboo Sinha
Senior Business Analyst
Delhi NCR
Summary
Senior Business Analyst with 6+ years of experience delivering large-scale digital solutions across Banking and Insurance domains. Proven expertise in leading end-to-end requirement ownership, system and integration analysis, and stakeholder management for core platforms including Guidewire, Salesforce, MuleSoft Integration, and cloud-based ecosystems. Track record of driving measurable business outcomes—improving operational efficiency, accelerating delivery timelines, and enabling data-driven decision-making across enterprise programs across the globe.
Overview
7
7
years of professional experience
6
6
Certificates
Work History
Senior Business Analyst
Cognizant Technology Solutions
08.2022 - Current
- Owned end-to-end requirement lifecycle for enterprise banking products and insurance platforms, covering requirement elicitation, functional design, system integration analysis, and UAT/Prod support.
- Led technical and integration analysis across Salesforce, MuleSoft APIs, AWS, Postman, and SQL, resolving an average of 40–50 production and business queries per day with minimal escalation.
- Partnered with business, engineering, and vendor teams to deliver system enhancements, improving release predictability and reducing rework across sprint cycles.
- Reduced UAT defects by ~20–30%.
- Drove Agile/Scrum execution by refining user stories, acceptance criteria, and backlog prioritization, enabling faster sprint readiness and smoother releases.
- Drove consistently bi-weekly Agile sprint cycles, ensuring continuous stakeholder engagement and high-quality incremental delivery.
- Conducted gap analysis and impact assessments for regulatory and business-driven changes, translating complex requirements into scalable functional solutions.
- Supported UAT planning and execution, ensuring production readiness through defect triage, root-cause analysis, and stakeholder sign-offs.
- Produced BRDs, FSDs, and user stories for multi-system enhancements, ensuring traceability from business objectives to technical implementation.
- Strengthened stakeholder confidence by translating complex technical issues into clear business insights for leadership reporting and decision-making.
- Mentored junior analysts on insurance domain processes, Guidewire configurations, and BA best practices, improving team delivery consistency.
Product Consultant
Dvara Solutions
04.2021 - 08.2022
- Worked as a product-facing business analyst for lending and fintech platforms, supporting clients including Northern Arc and Fusion Microfinance.
- Owned API and third-party integration analysis across Karza, CIBIL, Highmark, Aadhaar, Legal verification, and SignDesk, enabling seamless credit decisioning and onboarding.
- Translated regulatory, risk, and business and integration workflows, ensuring compliance and operational readiness.
- Automated MIS and operational dashboards using Vizard BI, improving visibility into portfolio performance and operational KPIs.
- Partnered with client stakeholders to identify upsell and cross-sell opportunities, contributing to revenue growth through data-driven product enhancements.
Deputy Division Manager / Product Manager
Fincare Small Finance Bank
04.2019 - 12.2020
- Owned and delivered digital banking products including Cross-Sell App and Affordable Housing Loan solutions, from concept through rollout.
- Led PAN-India rollout across 40+ branches, driving adoption and change management across sales and operations teams.
- Achieved ~22% increase in product sales through digital cross-sell initiatives and process optimization.
- Championed RPA initiatives using IQ Bot and Task Bot, automating manual workflows and improving operational efficiency.
- Designed and tracked MIS dashboards and KPIs, enabling leadership visibility into product performance and branch-level metrics.
- Acted as a bridge between business, technology, and operations, ensuring alignment between product strategy and execution.
Education
MBA - Finance
04.2019
B.Tech - Information Technology
06.2015
Skills
Core Platforms: Guidewire PolicyCenter, Guidewire ClaimCenter
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Senior Business Analyst - Cognizant Technology Solutions
08.2022 - Current
Product Consultant - Dvara Solutions
04.2021 - 08.2022
Deputy Division Manager / Product Manager - Fincare Small Finance Bank
04.2019 - 12.2020
Institute For Financial Management And Research - MBA, Finance
Guru Nanak Institute of Technology - B.Tech, Information Technology
Key Projects
Banking
- Led end-to-end requirement elicitation and functional design for Trade Loan and Corporate Loan products while setting up for new European branch for one of the leading banks, ANZ Bank, aligned with London (UK) operating model.
- Responsible for delivering of 2 major Bank products, Cross Sell and Housing loan for Pan India branches of one of the emerging Indian Bank.
- For many other banking and financial sector provided end to end delivery of the product which included LOS, LMS, loan disbursement and collection.
Insurance
- Leading the end-to-end delivery of an enterprise insurance claims platform.
- Performing Technical analysis using various tools like Guidewire, Salesforce, AWS, Postman and SQL query to analyse different problems and provide the solutions.
- Led migration of 80 million documents from legacy systems to Alfresco Cloud DMS.
Others
- Delivered a GenAI-powered chatbot achieving ~75% reduction in case resolution time.
- Led migration of ~80M documents to Alfresco Cloud DMS.
- Delivered a centralized Employee Hub platform for 80,000+ users.
- Enabled advanced and semantic search capabilities.
Key Projects
Banking Transformation Projects
- Led end-to-end requirement elicitation and functional design for Trade Loan and Corporate Loan products while supporting the setup of a new European branch for a leading global bank, aligned to the London (UK) operating model.
- Delivered Cross-Sell and Affordable Housing Loan products across PAN-India branch network, supporting large-scale rollout and adoption.
- Contributed to multiple core banking and lending transformations, covering LOS, LMS, loan disbursement, and collections, from business requirements through UAT and production readiness
Insurance and Enterprise Platforms
- Led business analysis for an enterprise insurance claims platform, owning system workflows, integrations, and UAT coordination.
- Performed high-volume technical analysis (~50+ queries/day) across Guidewire, Salesforce, AWS, Postman, and SQL, supporting business-critical production issues and enhancements.
- Drove migration of ~80 million documents from legacy systems to Alfresco Cloud DMS, ensuring data integrity and operational continuity.
- Delivered a GenAI-powered chatbot, achieving ~75% reduction in case resolution time.
- Implemented a centralized Employee Hub platform supporting 80,000+ users, enabling unified access and advanced search capabilities
Core Competencies
- Business & Technical Analysis
- Requirement Elicitation & Functional Design (BRD, FSD, User Stories)
- Stakeholder Management & Cross-functional Coordination
- Agile / Scrum Delivery & Backlog Management
- BFSI Domain Expertise (Banking, Lending, Insurance)
- API & Integration Analysis
- Data Analysis & Reporting
- Process Improvement & Automation
- UAT Planning, Execution & Defect Management
- Product & Platform Delivery