Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Saurav Thakur

Mohali

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Results-driven Area Sales Manager known for high productivity and efficient task completion. Possess key specialized skills in strategic planning, market analysis, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and strong team dynamics to achieve sales targets.

Overview

10
10
years of professional experience

Work History

Area Sales Manager

Srinivas Fine Arts Pvt. Ltd.
Chandigarh
04.2018 - Current
  • Planned, developed and implemented sales strategies in an assigned region.
  • Provided training and guidance on product knowledge, selling techniques and customer service.
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
  • Organized promotional events such as trade shows, conferences and exhibitions.
  • Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
  • Reviewed competitor's activities and devised measures to stay ahead in the market competition.

Customer Service Executive

Concentrix
Manimajra
06.2017 - 02.2018
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Prepared detailed reports of daily activities for management review.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Responded promptly to emails sent by customers seeking assistance.
  • Provided prompt and courteous service to customers via phone, email, and chat.

Customer Service Representative

Competent, Craftsvilla
Mohali
05.2015 - 05.2017
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.

Education

Bachelor of Arts -

Maharaja Agrasen Himalayan Garhwal University
Uttarakhand, India
01-2019

12th Standard -

Shashtri Model Sr. Sec. School
Mohali
03-2014

10th Standard -

Govt. Model. Sr. Sec. School
Chandigarh
03-2011

Skills

  • Customer relationship management
  • Customer service
  • Complaint resolution
  • Sales strategy
  • Sales presentations
  • Problem solving
  • Data analysis
  • Team leadership
  • Negotiation skills
  • Complex negotiations
  • Excellent communication

Affiliations

  • Maintain a consistent fitness routine (e.g., gym, yoga, running) alongside full-time responsibilities, emphasizing discipline and wellness.
  • Practice mindfulness and personal development activities to ensure balanced mental & emotional well-being.

Timeline

Area Sales Manager

Srinivas Fine Arts Pvt. Ltd.
04.2018 - Current

Customer Service Executive

Concentrix
06.2017 - 02.2018

Customer Service Representative

Competent, Craftsvilla
05.2015 - 05.2017

Bachelor of Arts -

Maharaja Agrasen Himalayan Garhwal University

12th Standard -

Shashtri Model Sr. Sec. School

10th Standard -

Govt. Model. Sr. Sec. School
Saurav Thakur