Zoho
Khushboo Tokas
Culture Manager | HR Professional
New Delhi
Summary
Passionate Culture Manager with over five years of experience in fostering inclusive, high-performance workplace cultures. Adept at designing and implementing HR strategies that enhance employee experience, engagement, and retention. Skilled in building strong organizational foundations, setting up scalable HR processes, and aligning culture with business objectives. A firm believer in the power of people-first initiatives to drive company success, with expertise in policy development, internal communication, and leadership collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Culture Manager
India On Track
11.2024 - Current
- Laying the foundation for HR processes and standard operating procedures (SOPs) to ensure scalability and consistency.
- Setting up structured recruitment, onboarding, exit management, and documentation processes to streamline HR operations.
- Establishing policies and frameworks to enhance organizational culture and employee engagement.
- Collaborating with leadership to align HR strategies with business objectives and long-term growth.
- Managing internal communications and employer branding to strengthen company identity.
- Worked with internal partners to design and execute strategic communications and programs to increase overall employee alignment and engagement.
- Drove projects from conception to completion.
- Championed change management initiatives during organizational shifts, minimizing employee resistance and ensuring a smooth transition period.
- Created, planned and maintained communication policies and procedures.
- Conducted employee surveys to identify areas of improvement, resulting in targeted action plans.
People Ops
Metadome.ai
11.2020 - 09.2024
- Led end-to-end recruitment processes using platforms like Naukri, LinkedIn, Wellfound, and iimjobs.
- Designed and implemented HR policies, enabling company growth from 15 to over 150 employees in two years.
- Managed payroll, attendance, and compliance using HRMS tools (HROne, Razorpay).
- Developed and executed performance management processes, including appraisals and PIPs.
- Conducted POSH training and ensured statutory compliance with labor laws.
- Facilitated onboarding, employee engagement programs, and retention strategies.
Business Development Executive
SKOCH Group
06.2020 - 04.2021
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
HR Generalist (Internship)
Equinox Labs
04.2018 - 08.2018
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
Education
MBA - Human Resources Management
Institute of Technology And Management
Mumbai 04.2001 -
Skills
HR Operations & Policy Development
Software
KekaHR
HROne
Razorpay
Lattice
Freshteams
Canva
Figma
Certification
Https://verified.sertifier.com/en/verify/09937863980454/
Timeline
Https://verified.sertifier.com/en/verify/09937863980454/
01-2025
Culture Manager
India On Track
11.2024 - Current
People Ops
Metadome.ai
11.2020 - 09.2024
Business Development Executive
SKOCH Group
06.2020 - 04.2021
HR Generalist (Internship)
Equinox Labs
04.2018 - 08.2018
MBA - Human Resources Management
Institute of Technology And Management
04.2001 -
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