Khushboo Vishwakarma
Mumbai
Summary
Seeking a challenge goal-oriented career, which will contribute positively in developing my skills and to pay a proactive role in carrying out the assigned duties and meeting the company’s expectations.
Overview
3
3
years of professional experience
Work History
HR Executive
Kotak Life Insurance
Mumbai (Goregaon)
12.2024 - Current
- Role: HR Operation
- Accountable for final-stage offer approvals and issuing offer letters as part of the onboarding process.
- Address and resolve employee queries, system-related issues, and various HR-related changes in a timely manner.
- Draft, manage, and maintain HR documentation, including offer letters, confirmation letters, employment contracts, and internal communication letters.
- Administer and update employee data pertaining to transfers, promotions, and compensation changes.
- Manage end-to-end processes involving coordination between vendors and internal stakeholders.
- Proficient in HRMS platforms such as Darwin box and tools like TransUnion for CIBIL verification.
- Effectively liaise with candidates, vendors, and regional HR (RHR) to resolve discrepancies and gather necessary information.
- Oversee the complete recruitment and onboarding lifecycle for new hires.
- Prepare and manage Management Information System (MIS) reports and maintain accurate data records.
- Provide accurate joining bonus data of new hires to the payroll team to facilitate timely payment processing.
Admin Executive, Operation Executive
VP Ventures
Thane, Mumbai
09.2023 - 10.2024
- Ensure high-quality customer service by resolving complaints and issues promptly and professionally.
- Maintaining MIS of collection made by technicians
- Release salary and maintain attendance register.
- Manage day-to-day activities of service technicians, including scheduling, performance monitoring, and support.
- Maintain accurate and up-to-date reports on products, service activities, and customer feedback.
Executive
TATA CONSULTANCY SERVICES
Pune
11.2022 - 04.2023
- Role: Back-office operations
- Supervised daily financial transactions related to U.S. banking NSM and account performance, including preparation of payment batches for processing.
- Utilized tools such as Remedy, LSAMS, and Excel for efficient payment processing and order management.
- Processed payments in compliance with U.S. mortgage regulations, including handling of EMI and principal-related documentation.
- Handled reverse payments and executed change requests for non-performing accounts and other complex scenarios.
- Managed financial benefit processing under the Servicemembers Civil Relief Act (SCRA) to ensure eligible members received maximum entitlements.
- Fostered strong relationships with corporate clients by ensuring timely service delivery and maintaining high standards of quality control.
Education
BCOM -
BAMU University
HSC -
Maharashtra state board
SSC -
Maharashtra state board
Skills
- MSCIT
- TALLY
- ENGLISH TYPING
- PERSONALITY DEVELOPMENT CERTIFICATION
- TCS TRAINING CERTIFICATION
- Customer Relationship
- Problem solving
- Follow up of customer
- Team building
- Process handling
Languages
English, Hindi, Marathi
Timeline
HR Executive
Kotak Life Insurance
12.2024 - Current
Admin Executive, Operation Executive
VP Ventures
09.2023 - 10.2024
Executive
TATA CONSULTANCY SERVICES
11.2022 - 04.2023
BCOM -
BAMU University
HSC -
Maharashtra state board
SSC -
Maharashtra state board
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