KHUSHBU GANDHI
Bilimora
Summary
Positive customer service professional with strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm, collected, and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues.
Overview
8
8
years of professional experience
Work History
Complaints Handler
FirstPort
Luton
06.2024 - 11.2024
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Enhanced customer satisfaction by diligently addressing and resolving complaints in a timely manner.
Customer Service Specialist
Teleperformance
Luton, United Kingdom
04.2023 - 01.2024
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in staff meetings to discuss new developments.
- Recorded customer communications to maintain proper documentation.
Assistant Manager, Customer Service
Nisa local
Luton, United Kingdom
10.2019 - 03.2023
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Processed cash and card payments efficiently, returning change with absolute accuracy.
- Provided all-round store support, performing cashier duties, offering product assistance, and delivering customer care.
- Stocked and rotated inventory regularly.
Office Assistant
Deep Agencies
Bilimora, Gujarat
06.2016 - 10.2018
- Answered phones and supported staff with clerical tasks.
- Answered incoming phone calls and sorted, distributed and sent mail correspondence.
- Created filing system for contracts, records, and reports.
- Organised financial records and prepared forecasts to support accurate budgeting.
- Prepared contract drafts, purchase orders, and business correspondence for team.
Education
Bachelor of Business Administration -
University of Hertfordshire
Hertfordshire, United Kingdom09.2022
Intensive English Language A (IELA) -
University of Hertfordshire
Luton, United Kingdom2019
Certificate of Higher Education - Commerce
N.C.M kanya Vidhyalaya School (GSHEB board)
Bilimora, Gujarat2012
Ssc -
N.C.M kanya Vidhyalaya School ( GSEB Board )
Bilimora, Gujarat2010
Skills
- Product and service knowledge
- Invoicing
- Customer relationship building
- Competitor analysis
- General office administration
- Time management
- Problem-solving
Languages
English
Hindi
Gujarati
German
Timeline
Complaints Handler
FirstPort
06.2024 - 11.2024
Customer Service Specialist
Teleperformance
04.2023 - 01.2024
Assistant Manager, Customer Service
Nisa local
10.2019 - 03.2023
Office Assistant
Deep Agencies
06.2016 - 10.2018
Bachelor of Business Administration -
University of Hertfordshire
Intensive English Language A (IELA) -
University of Hertfordshire
Certificate of Higher Education - Commerce
N.C.M kanya Vidhyalaya School (GSHEB board)
Ssc -
N.C.M kanya Vidhyalaya School ( GSEB Board )