Khushbu Hajela
Operations Manager
Ahmedabad
Summary
Suitable position in client servicing/operations management
Overview
11
11
years of professional experience
Work History
Operations Manager, Customer Experience
Prudent Corporate Advisory Services Ltd
08.2015 - Current
- Processing NCT change of tax status and other through Fundznet(cams) and Kfintech( Karvy)
- Handling inquiries / complaints from customers, targeting the satisfactory closure
- Providing help and advice to customers using the fundbazaar.com product & services
- Communicating courteously with customers by online chat and e-mail
- Selling competitive prices & packages to customers, as and when required
- Finding ways to measure Customer Satisfaction and improve services
- Response Time: Cases should be handled with in the defined TAT
- Keeping accurate records of discussions or correspondence with internal and external customer
- Consistency in quality of work.
Corporate Sales Executive
Impact Deals registered Partners of Hewlett-Packard India Sales Pvt. Ltd.
08.2013 - 01.2015
- Courteously provides information to clients about services available both in person and over the phone
- Receives and registers clients from different segments
- Listens attentively to callers' needs to ensure a positive client experience, send quotation against their enquiry
- Arranges client appointments upon request and emergency
- Helps organize client files and monthly reports
- Accesses electronic and paper cataloguing systems to look up programs and services information and availability
- Took follow up to achieve the business
- Arranged and handled other Back Office work.
Customer Care Executive (CRM) & Back Office coordinator
Associated Road Carriers LTD
08.2012
- Maintain Customer Calls of query regarding the Consignments
- Performed intake of clients from different segments
- Confirmed and maintained appointments and get referral information
- Answer incoming telephone calls and multi-line telephone system
- Receive, sort, and route mails of other branch & Customer for Costing & booking
- Monitor visitor access and issues passes
- Co-ordinate with Billing Department to clear the bills payment & Clear Due payments
- Dealing with the under branches to move the held up consignment after checking the documentation.
Cashier & Asst. Accountant
Prestige Fabricators Pvt Ltd
08.2011
- Maintained Daily Cash Book & Petty Cash book
- Prepared Daily MIS Report of stock for Managers & Director
- Arranged Monthly Audit of Store stock & Production Stock
- Prepared Cash Report & Cash requirement report
- Maintained Excise register
- Sustained the all documents of daily expenses.
Education
M'Com - Commerce
Vikram University Ujjain
Dewas, India05.2013
B.com - Commerce & Business Management
D.A.V.V University, Indore
Indore, India 04.2001 -
Skills
Good understanding of client servicing needs
References
Available upon request
Timeline
Operations Manager, Customer Experience
Prudent Corporate Advisory Services Ltd
08.2015 - Current
Corporate Sales Executive
Impact Deals registered Partners of Hewlett-Packard India Sales Pvt. Ltd.
08.2013 - 01.2015
Customer Care Executive (CRM) & Back Office coordinator
Associated Road Carriers LTD
08.2012
Cashier & Asst. Accountant
Prestige Fabricators Pvt Ltd
08.2011
B.com - Commerce & Business Management
D.A.V.V University, Indore
04.2001 -
M'Com - Commerce
Vikram University Ujjain