Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Khushbu Hajela

Khushbu Hajela

Operations Manager
Ahmedabad

Summary

Suitable position in client servicing/operations management

Overview

11
11
years of professional experience

Work History

Operations Manager, Customer Experience

Prudent Corporate Advisory Services Ltd
08.2015 - Current
  • Processing NCT change of tax status and other through Fundznet(cams) and Kfintech( Karvy)
  • Handling inquiries / complaints from customers, targeting the satisfactory closure
  • Providing help and advice to customers using the fundbazaar.com product & services
  • Communicating courteously with customers by online chat and e-mail
  • Selling competitive prices & packages to customers, as and when required
  • Finding ways to measure Customer Satisfaction and improve services
  • Response Time: Cases should be handled with in the defined TAT
  • Keeping accurate records of discussions or correspondence with internal and external customer
  • Consistency in quality of work.

Corporate Sales Executive

Impact Deals registered Partners of Hewlett-Packard India Sales Pvt. Ltd.
08.2013 - 01.2015
  • Courteously provides information to clients about services available both in person and over the phone
  • Receives and registers clients from different segments
  • Listens attentively to callers' needs to ensure a positive client experience, send quotation against their enquiry
  • Arranges client appointments upon request and emergency
  • Helps organize client files and monthly reports
  • Accesses electronic and paper cataloguing systems to look up programs and services information and availability
  • Took follow up to achieve the business
  • Arranged and handled other Back Office work.

Customer Care Executive (CRM) & Back Office coordinator

Associated Road Carriers LTD
08.2012
  • Maintain Customer Calls of query regarding the Consignments
  • Performed intake of clients from different segments
  • Confirmed and maintained appointments and get referral information
  • Answer incoming telephone calls and multi-line telephone system
  • Receive, sort, and route mails of other branch & Customer for Costing & booking
  • Monitor visitor access and issues passes
  • Co-ordinate with Billing Department to clear the bills payment & Clear Due payments
  • Dealing with the under branches to move the held up consignment after checking the documentation.

Cashier & Asst. Accountant

Prestige Fabricators Pvt Ltd
08.2011
  • Maintained Daily Cash Book & Petty Cash book
  • Prepared Daily MIS Report of stock for Managers & Director
  • Arranged Monthly Audit of Store stock & Production Stock
  • Prepared Cash Report & Cash requirement report
  • Maintained Excise register
  • Sustained the all documents of daily expenses.

Education

M'Com - Commerce

Vikram University Ujjain
Dewas, India
05.2013

B.com - Commerce & Business Management

D.A.V.V University, Indore
Indore, India
04.2001 -

Skills

Good understanding of client servicing needs

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References

Available upon request

Timeline

Operations Manager, Customer Experience

Prudent Corporate Advisory Services Ltd
08.2015 - Current

Corporate Sales Executive

Impact Deals registered Partners of Hewlett-Packard India Sales Pvt. Ltd.
08.2013 - 01.2015

Customer Care Executive (CRM) & Back Office coordinator

Associated Road Carriers LTD
08.2012

Cashier & Asst. Accountant

Prestige Fabricators Pvt Ltd
08.2011

B.com - Commerce & Business Management

D.A.V.V University, Indore
04.2001 -

M'Com - Commerce

Vikram University Ujjain

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Khushbu HajelaOperations Manager