Khushbu Hajela
Operations Manager
Ahmedabad
Summary
Suitable position in client servicing/operations management
Overview
11
11
years of professional experience
Work History
Operations Manager, Customer Experience
Prudent Corporate Advisory Services Ltd
08.2015 - Current
- Processing NCT change of tax status and other through Fundznet(cams) and Kfintech( Karvy)
- Handling inquiries / complaints from customers, targeting the satisfactory closure
- Providing help and advice to customers using the fundbazaar.com product & services
- Communicating courteously with customers by online chat and e-mail
- Selling competitive prices & packages to customers, as and when required
- Finding ways to measure Customer Satisfaction and improve services
- Response Time: Cases should be handled with in the defined TAT
- Keeping accurate records of discussions or correspondence with internal and external customer
- Consistency in quality of work.
Corporate Sales Executive
Impact Deals registered Partners of Hewlett-Packard India Sales Pvt. Ltd.
08.2013 - 01.2015
- Courteously provides information to clients about services available both in person and over the phone
- Receives and registers clients from different segments
- Listens attentively to callers' needs to ensure a positive client experience, send quotation against their enquiry
- Arranges client appointments upon request and emergency
- Helps organize client files and monthly reports
- Accesses electronic and paper cataloguing systems to look up programs and services information and availability
- Took follow up to achieve the business
- Arranged and handled other Back Office work.
Customer Care Executive (CRM) & Back Office coordinator
Associated Road Carriers LTD
08.2012
- Maintain Customer Calls of query regarding the Consignments
- Performed intake of clients from different segments
- Confirmed and maintained appointments and get referral information
- Answer incoming telephone calls and multi-line telephone system
- Receive, sort, and route mails of other branch & Customer for Costing & booking
- Monitor visitor access and issues passes
- Co-ordinate with Billing Department to clear the bills payment & Clear Due payments
- Dealing with the under branches to move the held up consignment after checking the documentation.
Cashier & Asst. Accountant
Prestige Fabricators Pvt Ltd
08.2011
- Maintained Daily Cash Book & Petty Cash book
- Prepared Daily MIS Report of stock for Managers & Director
- Arranged Monthly Audit of Store stock & Production Stock
- Prepared Cash Report & Cash requirement report
- Maintained Excise register
- Sustained the all documents of daily expenses.
Education
M'Com - Commerce
Vikram University Ujjain
Dewas, India05.2013
B.com - Commerce & Business Management
D.A.V.V University, Indore
Indore, India 04.2001 -
Skills
Good understanding of client servicing needs
Excels in listening to prospects and customers / clients' needs and answer routine requests for information
Proven ability to maintain work area
Ability to recognize and prioritize work according to situation
Possesses exceptional ability to build rapport with clients and co-workers
Excellent interpersonal and communication skills
Meticulously organized, detail oriented, a quick learner & multitasked
Good knowledge of outlook, MS office (word, excel & power point), Tally 90
Certified Professional Computer Accounting in Indore
References
Available upon request
Timeline
Operations Manager, Customer Experience
Prudent Corporate Advisory Services Ltd
08.2015 - Current
Corporate Sales Executive
Impact Deals registered Partners of Hewlett-Packard India Sales Pvt. Ltd.
08.2013 - 01.2015
Customer Care Executive (CRM) & Back Office coordinator
Associated Road Carriers LTD
08.2012
Cashier & Asst. Accountant
Prestige Fabricators Pvt Ltd
08.2011
B.com - Commerce & Business Management
D.A.V.V University, Indore
04.2001 -
M'Com - Commerce
Vikram University Ujjain