Khushbu Kumari

• Worked on tier 1 artificial intelligent based project involved multiple tools/skills (Jobserver, airflow , sqlhive, pyspark,collibra, hadoop, AWS, CI CD pipelines, bitbucket, python, jfrog , unix, confluence) where real time and batch time jobs can be developed and monitored to manage more than 28 systems data.
• Performed root cause by data analysis/profiling of reported issues to enact correction.
• Used [Software] to track, maintain and update trouble tickets.
• Collaborated with L1/L2 support and developers, analysts and project managers to expedite incident resolutions.
• Analyzed and mapped data and wrote SQL/Unix scripts to extract data from SQL databases.
• Change Management/Problem Management - Experience with planning, coordinating and follow up approvals, implementation of technical changes.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Communicated with stakeholders to share critical technical information and deliver project updates.
• Arrange for bridge calls for critical issues for all parties to work together and provide workaround/resolution within agreed SLA.

• Worked as Technology Analyst in Banking & Finance Domain for Northern Trust bank of Chicago.
• Monitoring & analyzing of User Service Requests, user queries & providing users with the necessary solution/information & if needed escalating it to the next level of support and accordingly coordinate along with them for debugging various issues.
• Work closely with stakeholders and business leaders to demonstrate the highest levels of customer service, communication, and productivity. Liaise with Business Teams to identify the data gaps from Market Data providers like Bloomberg etc. to the client systems.
• Review DataStage Code changes in case of issues and analyzes issues through DataStage logs.
• Worked with batch operations to do Control-M changes to schedule DataStage jobs as per requirements.
• Responsible to perform sanity checks & monitoring of the applications.
• Involved in various migration activities in the Production & Lower environment along with coordination of internal teams to support & maintain the implementation of new features & system upgrades.
• Responsible to perform pre & post deployment checks & monitoring of the environment.
• Create JIRA stories and Coordinate with the product and development team for fix and implementation
• Responsible for analyzing & troubleshooting the issues of the application reported by the customer based on severity of issue.
• Coordinating with different teams & clients for resolving the issues related to application.
• Ensured to maintain Known Error DB (KEDB) & also knowledge documents that includes even the documentation for regular issues & publishing them to team.
• Involved in consulting primary client of the application for closure of any outstanding issues & tracking them till closure through proper troubleshooting, follow-ups in developing long-term fixes.
• Ensured to communicate to Partners about the on-going Service Impacts & also providing the timely updates to the Higher level about the ongoing issues or important Production issues via weekly client meetings.
• Responsible for troubleshooting and escalating the issues in the Production environment based on severity of issue & resolving them within given SLA.
• Involved in Daily monitoring of the application servers & the incident queues

• Worked as Programmer Analyst Engineer at Cognizant Technology Solutions, Pune from April 2016 to December 2019 for client Amgen Drug Manufacturing.

Project 1 : Activity Tracker

Description: Activity Tracker is a Web-based application. All Client sites will connect directly to client business network when using this application. This application authenticated through Site Minder communications with Client LDAP services. It is used to track and stored the number or hours (down to the quarter hour) that any given PD employee spends on predefined tasks. The system stores a hierarchical level of projects that the employee will choose from to track their time against. This tracking directly benefits the global PD group by providing to them accurate reports that can be quantifiable measured against pre-identified metrics and goals of the department.

Role and Contribution:

.Managing the Project level hierarchy for different levels of PD employees, so that they can choose from to track store their work time based on their criteria, through Java code and Stored Procedure.

• Responsible to extend more project level, if any enhancement raised by client, by changing the java controller, JSP pages, JavaScript and Stored Procedure.

• Managing and controlling the access and access permission for PD employees, and business, by providing the roles and access through JSP pages and Stored Procedure.

• Created report pages by using Bootstrap, HTML5 and CSS3 and providing the functionality where user can see in FE and download and generate report in excel format.

• Responsible for analyzing & troubleshooting the issues of the application reported by the customer based on severity of issue.

• Coordinating with different teams & clients for resolving the issues related to application.

• Ensured to maintain requirement specification and design specification Error DB (KEDB) & also knowledge documents that includes even the documentation for regular issues & publishing them to team.

• Ensured to communicate to Partners about the on-going development, bug fixes, Service Impacts & also providing the timely updates to the Higher level about the ongoing issues or important Production issues via weekly client meetings.

Project 2 : BARS (Badge Access Request System)

Description:The BARS application will provide an intranet-based web interface and an Oracle database backend for all Badge Access requests and serve the users of all Client Locations and the Security department of all locations.

Role and Contribution:

Creating the tables to maintain the data for users of all client ad their Amgen locations.

• Creating triggers to send the mail notification once any access raised by users, to Manager and Area Owner for review, and the request would be approved or denied based on the access request. • Developed an automation process for reminder mail, creating procedures for sending the reminder mail notification while a New Access request is waiting for the Manager/Area Owner’s approval for 3 or 6 days.

• Creating an Oracle JOB schedule to run these procedures on a daily basis.

• Responsible for analyzing & troubleshooting the issues of the application reported by the customer based on severity of issue.

• Coordinating with different teams & clients for resolving the issues related to application.

• Ensured to maintain requirement specification and design specification Error DB (KEDB) & also knowledge documents that includes even the documentation for regular issues & publishing them to team.

• Ensured to communicate to Partners about the on-going development, bug fixes, Service Impacts & also providing the timely updates to the Higher level about the ongoing issues or important Production issues via weekly client meetings. ∙