Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
Timeline
CustomerServiceRepresentative
Khushbu Parmar

Khushbu Parmar

Vadodara

Summary

Driven Onboarding and offboarding Specialist offering several years of experience with background in coordinating and streamlining new hire processes. Possess strong communication skills for facilitating successful employee transitions, proven ability to multitask, and profound knowledge of HR procedures. Made significant impacts by implementing onboarding initiatives that increased overall team efficiency and productivity. Additionally, organized and managed a conference for travel professionals, showcasing my event coordination and project management skills.

Overview

8
8
years of professional experience

Work History

Program Support Operations (PSO)

Magnit Global
Vadodara
09.2022 - Current
  • Supported program operations, ensuring smooth execution of processes.
  • Facilitated the onboarding of contingent workers, ensuring all paperwork was completed accurately and promptly.
  • Managed the offboarding process, including sending out necessary documentation.
  • Administered bonuses and maintained payroll records.
  • Updated and managed timesheets to ensure accuracy.
  • Experience working with various departments (functions) to ensure vendor alignment with organizational needs.

Customer Experience Specialist

Etech Global Services
Vadodara
05.2019 - 08.2022
  • Engaged with customers via email and live Chat for responding to their inquiries.
  • Provided technical support to customers and troubleshoot their queries.
  • Conducted follow-up calls to ensure customer satisfaction.
  • Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.

Consultant

Holiday Kart Pvt Ltd
Vadodara
02.2017 - 05.2019
  • Maintained up-to-date records of customer profiles, bookings, payments.
  • Developed customized itineraries according to customer requirements.
  • Assisted customers in selecting suitable holiday packages based on individual needs and preferences.

Education

Bachelor of Commerce - Accounting And Business Management

M.S. University
Vadodara

Skills

  • Advanced Computer Proficiency: Achieved A grade in Basic and Internet Proficiency from the Indian Institute of Computer Education Skilled in Tally Accounting, web design, and programming with C and C, earning an A grade
  • Soft Skills: Positive attitude, excellent communication skills, teachability, and adaptability
  • Microsoft Office: Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint
  • Tools: Experienced with Microsoft Teams, Slack, Jabber, Webex, FieldGlass, Certiphi, WAND, Beeline, Workday, and SterlingOne

Languages

Gujarati
Native language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

Influencer Marketing and Brand Collaboration

  • Partnered with various brands to create promotional content, effectively driving product awareness and sales through social media channels achieving significant engagement with a following of over 15k on Instagram.
  • Crafted and implemented PR strategies that boosted brand reputation and engagement, utilizing a strong Instagram following to connect with a wide range of audiences.

Content Creation and Video Editing

  • Utilized tools like VN and Inshot to create high-quality video and graphic content, enhancing brand visibility and engagement on social media.

Event Coordination Experience

  • Organized and managed a conference for travel professionals, effectively promoting membership options, which boosted sales and engagement.

Administrative Functions

  • Handled event logistics, showcasing my ability to manage daily administrative tasks efficiently.

Travel Management Insight

  • Gained valuable insights into travel needs, enhancing my capability to organize travel arrangements in line with policies.

Project Management Skills

  • Coordinated with stakeholders to ensure successful event execution, demonstrating strong project management skills.

Timeline

Program Support Operations (PSO)

Magnit Global
09.2022 - Current

Customer Experience Specialist

Etech Global Services
05.2019 - 08.2022

Consultant

Holiday Kart Pvt Ltd
02.2017 - 05.2019

Bachelor of Commerce - Accounting And Business Management

M.S. University
Khushbu Parmar