Khushbu Rai
Data Scientist
Summary
Experience of 8 years,Data Scientist with 6+ years of experience in building models, sentiment analysis, NLP, data analysis, clustering, and visualization.
Overview
8
8
years of professional experience
Work History
Data Scientist
Accenture
08.2021 - Current
- Created valuable insights that helped a client to track their tickets and improve customer service
- Have implemented clustering algorithms to generate actionable insights
- Implemented Isolation Forest algorithm for detecting anomalies across dimensions like Product, BillingCircle, and Customer
- Implemented Isolation Forest algorithm to detect anomalies in service request volumes
- Generated logic for SR Auto Assignment
- NewsPage: Created and modified services to meet the requirements both at the Daily and MTD level
Data Scientist
Capgemini
08.2019 - 08.2021
- Reputation Intelligence: Extracted tweets and user details from Twitter using tweepy and getoldtweets3 package
- Centrality of a Twitter profile based on tweet count and followers
- Topic modeling of the tweets using BERT embedding and the Kmeans algorithm
- Visualization of positive and negative tweets
- Analysis of customer chats and their impact on customer churn
- Predicted sentiment of conversation using unsupervised model (Bert and Vader) which can lead to customer churn
- Extracting the keywords from conversations and highlighting the root cause of customer issues.
IT Analyst
Tata Consultancy Services
01.2014 - 07.2019
- Data analysis of a leading healthcare provider of USA
- Credit card fraud detection
Education
Bachelors - Computer Science Engineering
MCKV Institute of Engineering
06.2009 - 05.2013
Post Graduate Program - Machine Learning
Great Lakes
09.2018 - 03.2019
Skills
Machine Learning
undefinedTimeline
Data Scientist
Accenture
08.2021 - Current
Data Scientist
Capgemini
08.2019 - 08.2021
Post Graduate Program - Machine Learning
Great Lakes
09.2018 - 03.2019
IT Analyst
Tata Consultancy Services
01.2014 - 07.2019
Bachelors - Computer Science Engineering
MCKV Institute of Engineering
06.2009 - 05.2013
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