Khushbu Shah
Summary
- 12+ years of diverse experience in the Financial and Airline industries
- Inventor, Innovative and Solution oriented.
- Possesses in-depth knowledge on VIP Authorizations (Core Payment Authorization System) including Visa Account Updater, Visa Direct and Visa Token Services
- Result oriented and Leads change, Part of Visa’s core 90/10 team. E2E led 2 crucial projects in this program; was instrumental in developing MVP’s for Global Visa Business teams
- Travel Pre-paid using internal Visa and external API’s
- Push Payments for Stripe using Visa Direct and VDP API’s around digital payments touching various segments of payments use cases
- Build, Mentor, Coach & Retain high performance teams.
- Proficient in analyzing & translating business requirements to technical requirements and architecture
- Consistently developed very strong, sustainable relationships with team, peers, business partners and executive decision makers
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Consultant - Software Engineer
Visa INC.
Bangalore
02.2019 - Current
- Worked closely with Design and Architecture team for Requirements Gathering , preparing HLD and Detailed Design and breaking down into Work Effort for coding assignments.
- Collaborated with Business/Marketing and Product Owners to gather requirements and translated them into technical specifications.
- Organize Trainings and developed Training Portal on VISA Payment systems for new hires on various business processes like Network Processing, Clearing and Settlement Services, Merchant and Acquirer Processing, Digital Data Platform products.
- Assess Complex Incidents, Apply Solution, Send feedback to Site Admins and Customers
- Resolve On-Call and Daily Incidents raised by the Issuer/Banks and provide a resolution within the SLA
- Co-ordinate Weekly Status meeting with teams and customers across the locations with timely updates within ETA for the pending incidents in the queue.
Senior Software Engineer
Sabre Travel Network
Bangalore
03.2016 - 02.2019
- Responsible for Solution Designing in conjunction with Technical Solution Architects
- Responsible for gathering requirements, documentation, solution development, periodic discussion with marketing & solution management with respect to solution, Story card writing and participation in different Scrum ceremonies such as Sprint Planning, Scrum of Scrums Sprint Review & Retrospection meetings
- Participate and Co-ordinate Project Kick off Planning along with stake holders and engaging all throughout the tenure of the project
- Co-ordinate with other Product verticals to resolve functional or technical conflicts, if any to bring the project to fruition
- Demonstration of product development to Customer-Internal or external-at the end of every sprint Managing the scope & accommodating scope creep if it is business critical; Responsible for Agile transition at the Program Level; Creation of release notes to all customers in advance which facilitates customer to develop robust & foolproof test case design
- Analyzing the customer reported defects independently & assigning it to the product area it belongs Supporting end to end & performance testing teams with functional & technical knowledge
- Active participation & Supporting other product development teams Facilitating discussions, decision making and Conflict resolution Initial product development estimation
- On-call support for all carriers in case of business continuity disruption.
Senior Software Engineer
TCS (EQUIFAX.Co)
Mumbai
02.2013 - 02.2016
- Have attended training on EQUIFAX ACRO architecture and support
- Worked for Research and Analysis of system problems and developing codes to generate audit reports for transaction that are carried daily thought EQUIFAX and need to be used for billing and settlement purposes
- This enhancement will produce different outputs types of a credit report which is generated on a yearly basis validating the different products, making stringent security checks using SSR scan, Golden database, Risk based pricing.
Technical Consultant
NIIT Technologies
Mumbai
07.2010 - 09.2013
- Global Net Remit ticketing is an automated solution for pricing and ticketing various Net Remit Schemes provided by Airline Travel industry across the globe using Category 35 fares filed with different Net Remit Method types
- For Cat 35 fares when JCB Passenger Type Code is used, ATSE/PSS Pricing will pass the Text Box per the requirement,BT' may or may not be returned, depending on how the Cat 35 fare is filed
- AREX exchanges will pass the text box data to GDS ticketing for reissuance.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.Tested new products for compatibility with existing systems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - Business Analytics
BITS Pilani
05-2024
B.E | (I.T) -
Mumbai University
07-2010
Skills
Technologies: C, C , GoLang, TPF/DF, Assembler , MVS , CICS , JCL , Cobol
SDLC: Architecture, Requirements Gathering, Design , Coding, Consulting, Solutioning
Core Payments: Core Authorization Services - Merchant Acquirer Issuer Processing, Token processing in Payments, Credit Rating Batch and Online systems, Tap to Dip, Ecommerce, POS, Credit Scoring txns
Travel : Subscriber/GDS -Ticketing, EDIFACT, XML, JSON, Web API, Payments, Network Processing, Automated Exchanges and Refunds,Interface User and Invoice records,Reservations, DCS/ Airport Check in systems International,Electronic Miscellaneous Document systems
Tools: JIRA, TPF Toolkit, ISPF, VM, Version One
Certification
- CSM
- CSPO
- ALTUS Leadership Program
- Gen AI program for GitHub CoPilot and ML
Accomplishments
- Awarded 'Inspirational Leader' for delivering Excellence in demonstrating Visa Leadership Principles
- Awarded "We act Decisively" for releasing Token Assignment Issues, flawlessly ahead of Time while working under pressure and saving Visa Inc. maintain a healthy and safe relationship with the Member Bank.
- Designated as Best Presenter for 'Passing the Mic' Contest for presenting Future of Tokens idea in front of CXO and Senior Leadership Management.
- Won Go-Beyond Award as 'Strategic Pillar in Technology' for presenting VISA WIKI idea at NEDx Innovation and Ideas Event at Visa and as a 'Best Talent in Technology' for delivering excellence in VIP Oncall Support.
- Awarded "VISA Gold Membership Award" for delivering excellence in VIP Online Support.Awarded RSU's for delivering high performance for Incidents in VISA as new member in the team thus increasing Customer Satisfaction.
Timeline
Senior Consultant - Software Engineer
Visa INC.
02.2019 - Current
Senior Software Engineer
Sabre Travel Network
03.2016 - 02.2019
Senior Software Engineer
TCS (EQUIFAX.Co)
02.2013 - 02.2016
Technical Consultant
NIIT Technologies
07.2010 - 09.2013
MBA - Business Analytics
BITS Pilani
B.E | (I.T) -
Mumbai University
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