Khushbu Shah
Mumbai
Summary
Dynamic Project Manager with a proven track record at Kartavya Healtheon, adept at stakeholder engagement and KPI formulation. Successfully launched a national dietician program, enhancing brand trust and achieving 100% new leads enrollment. Excels in cross-functional collaboration and compliance oversight, driving impactful results in the nutrition sector.
Overview
14
14
years of professional experience
Work History
Project Manager
Kartavya Healtheon Pvt Ltd
12.2023 - Current
- Oversaw national dietician engagement program for Danone Nutricia’s Protinex and Aptagrow brands , Sun Pharma - Prohance Range
- Led cross-functional teams to achieve timely, high-quality delivery of program objectives.
- Designed and executed dietician engagement roadmap across multiple geographies aligned with brand goals.
- Developed SOPs, workflows, and KPIs to ensure consistent quality in dietician-led consultations.
- Liaised between internal brand teams and external dietician networks to maintain program coherence.
- Facilitated regular progress reviews with Danone Nutricia leadership to provide strategic insights.
- Managed and trained team of field dieticians and telehealth professionals for nutritional counseling.
- Delivered monthly performance dashboards for ROI analysis and strategic decision-making.
Dietician Lead - West Zone
Maven Marketing Pvt Ltd (Abbott Healthcare)
02.2018 - 11.2023
- Consistently managing the Day-to-Day Marketing for the brand by directly creating a need of the brand for Customer and then handling it B2B with the help of Dr’s Prescription
- Looking into the technical aspect of the Brochure creation
- Create a script for CRM team to counsell on call and handling queries
- Monitor team performance and achieve the set Targets
- Managing the day-to-day activities of the team by joining them on regular basis for Fieldwork
- Coaching the team members on regular basis
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Conducting Monthly performance reviews
- Contributing to the growth of the company through a successful team
- Creating a comfortable working environment that inspires the team
- Listen to team members’ feedback and resolve any issues or conflicts
- Motivate and Guiding the team to achieve Rewards and Recognitions month on month basis
Sr Nutritionist
OTB Consulting - My Dietist
01.2016 - 01.2018
- Consulting Clients Virtually via Video and Telephonic Calls all across the world
- Handling more than 100 clients per month
- Creating Diet Chart of each client in the Software as per Client convinience
- Maintaining Regular Follow ups with Client
- Achieving the Sales target for the Company
- Tracking the Clients progress towards their Goal
- Writing Blogs and Creating the Marketing Posts for the company
Assistant Centre Manager
Slim N Slender
07.2015 - 12.2015
- Working as Assistant Centre Manager (ACM)
- Handling in-house clients and their results
- Handling Enquires and enrolling them for various services provided in the company as per their BCA
- Achieving targets given by the Centre Manager
- Prescribing diet to the clients as per their medical condition
- Dietary counseling on daily basis
- Maintaining regular follow ups with the clients and keeping the record of their results
Slimming Manager
VLCC Healthcare Ltd
03.2013 - 07.2015
- Responsible for Sales and in House Bookings of the Slimming Department
- To Interact with and Monitor the Progress of all Clients
- To Counsel all the Clients Not Losing Weight as Required in Co-ordination with the In-house Dietitian and the Physiotherapist
- To Ensure Client Satisfaction and Maximize In-house Bookings
- To Ensure Package Execution Within the Validity Period Devised According to the Package
- To Plan In-house Events Along with Sales Manager and Center Manager to Keep the Clients Motivated and Come in Regularly
- To Motivate and Delegate Responsibility to all the Slimming Staff (Dietitians and Therapists)
- To Maintain the Duty Roster of Dietitians and Therapists
- To Conduct Regular Meeting with the Staff for Sorting Out Grievances and Taking Suggestions for Improvement
- Recording and Closing Customer Complaint
- Co-ordinating with the Clients if They Face Any Problems Regarding Scheduling, Going for Long Holidays or Face Any Medical Problem
Dietician
Preetislim Clinic
10.2011 - 02.2013
- Speaking to patients to learn about their health goals and dietary needs, preferences, and restrictions
- Developing nutrition plans for clients
- Compiling information and tracking client progress towards their health goals
- Entering patient information patient database
- Keeping informed about the latest discoveries in nutrition
- Speaking to groups to promote healthy eating habits and proper nutrition
- Planning a proper Weightloss session for client
Dietician
PD Hinduja Hospital and Medical Research Centre
06.2011 - 10.2011
- Handling and counseling more than 75 patients per day (In Patients)
- Preparing Patient’s Menu on Weekly basis
- Delivering Lecture on Nutrition for the Health Check up Patients and counseling them
- Maintaining Patients record on daily basis in the hospital Software
Internship
BYL Nair Hospital
04.2011 - 06.2011
- Handled general medicine ward for 1 month
- Handled surgery ward for 15 days
- OPD cases for 45 days
- Food service and management for 1 month
Education
MBA - Marketing Management
We School - Welingkar Institute
Mumbai06.2018
M.Sc - Dietitics and Food Service Management
IGNOU
05.2015
Post Graduate Diploma - Clinical Nutrition
SNDT University
04.2011
Skills
- Project management and budget oversight
- Stakeholder engagement
- KPI formulation
- Compliance oversight
- Cross-functional collaboration
Awards
- DL of the Year 2019, 2021 and 2022 - Maven Marketing Pvt Ltd(Abbott Healthcare)
- DL of the Half Yearly-Twice -2019 - Maven Marketing Pvt Ltd (Abbott Healthcare)
- DL of 1st, 3rd and 4th Quarter -2019 - Maven Marketing Pvt Ltd(Abbott Healthcare)
- Slimming Manager of First Half year-2015 - VLCC Health Care Ltd
Languages
- English
- Hindi
- Gujarati
- Marathi
Corporate Counseling Events
- Nutrition Counseling For corporate B G INDIA.
- Health awareness campaign held at L&T company.
- Health Awareness Campaign held at Masti Channel.
- Nutrition Counselling For Employees of JMFinancials.
- Nutrition Lecture and Counselling For Employees of Multi Commodity Exchange (MCX).
- Dietary Counselling to the Employees of Inter Public Group (IPG).
- Nutrition Lecture and Counselling the employees of Reliance.
Timeline
Project Manager
Kartavya Healtheon Pvt Ltd
12.2023 - Current
Dietician Lead - West Zone
Maven Marketing Pvt Ltd (Abbott Healthcare)
02.2018 - 11.2023
Sr Nutritionist
OTB Consulting - My Dietist
01.2016 - 01.2018
Assistant Centre Manager
Slim N Slender
07.2015 - 12.2015
Slimming Manager
VLCC Healthcare Ltd
03.2013 - 07.2015
Dietician
Preetislim Clinic
10.2011 - 02.2013
Dietician
PD Hinduja Hospital and Medical Research Centre
06.2011 - 10.2011
Internship
BYL Nair Hospital
04.2011 - 06.2011
MBA - Marketing Management
We School - Welingkar Institute
M.Sc - Dietitics and Food Service Management
IGNOU
Post Graduate Diploma - Clinical Nutrition
SNDT University
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