Khushbu Sharma
Delhi
Summary
Proven expertise in elevating customer satisfaction and exceeding KPIs, honed at TATA 1 MG Technologies. Adept in multitasking and problem-solving, I excel in high-pressure environments, significantly reducing complaints and enhancing loyalty. My collaborative approach and customer service proficiency have consistently led to tangible improvements in operational efficiency and customer experience.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Health Coach
TATA 1 MG Technologies
Gurugram
01.2022 - 09.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
Customer Care Executive
Mist IT Services
Gurugram
08.2021 - 02.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Customer Service Representative
Allsec Technologies
Noida
12.2020 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - English Literature
University Of Open Learning
Delhi, India 07.2018 - 08.2021
Skills
Teamwork and Collaboration
Customer Service
Multitasking
Teamwork and Collaboration
Languages
English
Hindi
Timeline
Senior Health Coach
TATA 1 MG Technologies
01.2022 - 09.2024
Customer Care Executive
Mist IT Services
08.2021 - 02.2022
Customer Service Representative
Allsec Technologies
12.2020 - 08.2021
Bachelor of Arts - English Literature
University Of Open Learning
07.2018 - 08.2021
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