Khushbu Sonaiya
MIS executive at Vodafone idea Ltd.
Ahmedabad
Summary
Seasoned MIS Executive with 1.5 dedicated years planning, creating and managing secure information systems. Proactively monitors data retention practices to comply with organizational and regulatory mandates. Oversees IT operations team and determines critical decisions covering computer system plan, design, development and evaluation. Detail-oriented supervision over management information system training, onboarding and operation.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
MIS executive
Vodafone idea ltd.
2022.12 - Current
- Preparing and publishing daily MIS reports, Coordinate with partners for data, Data validation & analysis
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering data.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
- Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
- Trained new employees on the proper use of various software applications, tools, devices in order to help them quickly acclimate themselves within their respective roles moving forward.
- Collaborated with cross-functional teams to identify key performance indicators and develop customized dashboards for monitoring progress.
Executive
Kotak Mahindra Bank-Credit Card Department
2022.01 - 2022.12
- Credit card application process, Maintain of the customer application approval and rejection record, Customer interaction- provide details of credit card by following these processes and maintaining documents properly.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Junior Office Assistant
Resonance Eduventures Limited
1 2015 - 7 2021
- Back office work and counselling (Admin related work)
- Enhanced communication by managing phone calls, emails, and scheduling appointments for supervisors and colleagues.
- Managed company mail delivery system, ensuring timely distribution of packages and correspondence to appropriate recipients.
- Ensured accurate record-keeping through diligent data entry and updating spreadsheets with crucial information.
- Streamlined document processing by overseeing photocopying, scanning, and fax operations as needed.
- Handled sensitive customer inquiries professionally while adhering to company policies regarding confidentiality concerns.
Education
Gujarat Secondary Education Board
Gujrat, India 2001.04 - 2009.05
Gujarat Secondary Education Board
2001.04 - 2011.05
M. Com. with Accounting - undefined
Saurashtra University
B.ed. - undefined
SHRI & SMT. V.K. KAMDAR B.ED. COLLEGE, HARIPAR
Skills
MS office
Phone
8758876700, 6354900086
Fathername
Mahendrabhai Bhagwanjibhai Sonaiya
Knownlanguages
- English
- Gujarati
- Hindi
Personal Information
- Date of Birth: 10/23/1993
- Nationality: Indian
- Marital Status: unmarried
Disclaimer
Should you select me for the above post I assure you that I will perform my duties with the best of my capacity and up to your superiors.
Timeline
MIS executive
Vodafone idea ltd.
2022.12 - Current
Executive
Kotak Mahindra Bank-Credit Card Department
2022.01 - 2022.12
Gujarat Secondary Education Board
2001.04 - 2009.05
Gujarat Secondary Education Board
2001.04 - 2011.05
Junior Office Assistant
Resonance Eduventures Limited
1 2015 - 7 2021
M. Com. with Accounting - undefined
Saurashtra University
B.ed. - undefined
SHRI & SMT. V.K. KAMDAR B.ED. COLLEGE, HARIPAR
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