Khushbu Thakur
Life & Business Coach
Mumbai
Summary
To perceive a carrier in TCS with dedicated efforts and to associate myself with an organisation that gives me a chance to update my knowledge and enhance my standard of living. Roles Roles Tagged Information Process Enabler.Others.. Responsibility Managing Maintenance process, Brands process which includes Banking doc analysis and handling queries of customers. SSC Others 55.73 Competency Proficiency Category SubCategory BaNCS Wealth Management - Engineering E0 Enterprise Platform & Solutions Enterprise Solutions and Frameworks Taking Ownership L1 Results Mindset Execution Excellence Knowledge Management E0 Enterprise Quality Management Enterprise Knowledge Management Retail Banking Business Processes E0 Banking & Financial Services Retail Banking BPS : Functional Excellence L0 Customer Centric Mindset Stakeholder Engagement Microsoft Excel E2 Enterprise Application Service Enterprise Productivity Platform Lean Six Sigma (LSS) E2 Enterprise Quality Management Performance Improvement Service Management E0 Enterprise Service Management IT Service Management Retail Payments E1 Banking & Financial Services Payments Process : Business Continuity Management E0 Enterprise Security Management Crisis and Disaster Management Retail Banking E1 Banking & Financial Services Retail/ Consumer Banking BPS : Process Management E0 Enterprise Delivery Management Business Process Management Process : Environmental Management and Engineering (ISO 14001) E0 Enterprise Compliance Mgt Environmental Management System Page: 3 Resume Tata Consultancy Services BPS : SQL Basic E0 BPS - Domain BPS : KPO BPS : Drive for Results L0 Results Mindset Execution Excellence Process : Intellectual Property Rights E0 Enterprise Compliance Mgt Intellectual Property India Fraud & Risk Management E0 Banking & Financial Services Risk Management TCS BaNCS Core Banking E1 Enterprise Platform & Solutions Enterprise Solutions and Frameworks General Banking E1 Banking & Financial Services Banking Industry BPS : Interpersonal Effectiveness L1 BPS - Behavioral BPS - Behavioral People Channels E0 Banking & Financial Services Banking Industry Banking Card Operations E1 Banking & Financial Services Payment Systems Building Effective Teams L1 People Development Mindset Team Leadership Cards Risk Management E1 Banking & Financial Services Payment Cards Cards Receivables Management E1 Banking & Financial Services Payment Cards BaNCS Securities Processing E1 Enterprise Platform & Solutions Enterprise Solutions and Frameworks Lean Six Sigma (LSS) E0 Enterprise Quality Management Performance Improvement Trade Finance E0 Banking & Financial Services Commercial/Corporate Banking Diversity Management L1 Relationship Mindset Interpersonal Effectiveness Banking Card Operations E2 Banking & Financial Services Payment Systems Support & Maintenance E2 Healthcare Healthcare Process : Occupational Health and Safety (OHSAS 18001) E0 Enterprise Compliance Mgt Occupational Health and Safety BPS : Customer Focus L0 BPS - Behavioral BPS - Behavioral Results Retail Banking - India E0 Banking & Financial Services Retail Banking Foundation : Java Architecture E2 Programming Language Object Oriented Programming BaNCS Payments - Swift E0 Financial Solutions BaNCS Compliance : Data Privacy E0 Enterprise Compliance Mgt Data Privacy BPS : Business Acumen L0 Transformational Mindset Business Leadership BPS : Customer Service E0 Customer Experience Management Customer Service BPS : Fundamentals of Telecom E0 Communication Media and Information Services Telecom Communication L1 Relationship Mindset Interpersonal Effectiveness Know Your Customer (KYC) E1 Banking & Financial Services Know Your Customer Software Security E0 Enterprise Security Management Process Security Management Manufacturing - Environment Health & Safety E0 Manufacturing Environment Health & Safety Deposits E1 Banking & Financial Services Retail/ Consumer Banking Foundation : Java API Management & Microservices E2 Programming Language Object Oriented Programming Page: 4 Resume Tata Consultancy Services Certification Lean Six Sigma (LSS) E1 Enterprise Quality Management Performance Improvement Business Domain - Telecom E0 Communication Media and Information Services Telecom Channels E1 Banking & Financial Services Banking Industry Retail Payments E0 Banking & Financial Services Payments Retail Banking Business Processes E1 Banking & Financial Services Retail Banking Customer Orientation L1 Customer Centric Mindset Stakeholder Engagement Deposits E0 Banking & Financial Services Retail/ Consumer Banking Marketing - Customer Relationship Management E3 Marketing Customer Relations Capital Markets and Financial Services E1 Banking & Financial Services Financial Markets Growth and Transformation Concepts & Practices E0 Enterprise Methodologies Growth and Transformation TCS BaNCS Channels E0 Financial Solutions BaNCS Cyber Security - Information Security Concepts E0 Cyber Security Infra & Data Security Management MS Excel E2 Enterprise Application Service Enterprise Productivity Platform Agile Way of Working E0 Enterprise Methodologies Agile Knowledge of Anti-Money Laundering E0 Banking & Financial Services Risk Management Impact and Influence L3 People Development Mindset Team Leadership Capital Markets and Financial Services E0 Banking & Financial Services Financial Markets Diversity and Inclusion L1 Relationship Mindset Interpersonal Effectiveness RiO : Rigor in Operations E0 Enterprise Delivery Management Rigor in Operations Retail Banking E0 Banking & Financial Services Retail/ Consumer Banking IT IS_SM_Service Operations E0 Enterprise Service Management IT Service Management Retail Account Services Management E1 Banking & Financial Services Retail/ Consumer Banking Banking Mortgage E1 Banking & Financial Services Lending Wholesale Banking E0 Banking & Financial Services Wholesale Banking Agile Way of Working E1 Enterprise Methodologies Agile BPS : Global Investigations E0 Banking & Financial Services Payments Intercultural Communication L3 Global Mindset Intercultural Communication General Banking E0 Banking & Financial Services Banking Industry Quality Management for Delivery E0 Enterprise Quality Management Quality Standards and Frameworks Certification Name Aquired On Expired On Version Page: 5 Resume Tata Consultancy Services Training
Overview
4182
4182
years of professional experience
Work History
Resume Tata Consultancy Services
07.2019 - 01.2022
12.2003 - 01.2021
- Growth & Transformation : Awareness E0 Proficiency
- 05.2020
The DOW Chemical Company
- 02.2020
- Managing maintenance, and other queues of credit card collection requests and queries of customers
- Technical Skills
- Managing and processing automation reports and applications
- Achievements
- Been best performer consistently throughout my journey
- Project Name
01.2005 - 01.2020
- Sharing Contextual-Knowledge Transition Program -
- Technical - ILT/Virtual ILT
Roles
01.2001 - 07.2019
- Managing Secured access approvals and granting access after approvals from supervisors
- Technical Skills
- Handling data application of human resource organisation
- Achievements
- Been best performer consistently throughout my journey
- Project
04.2019 - 04.2019
- BPO-ICSR Follow-up-ILT, Foundation : Java Microservices Architecture Program_E2_VILT 120 27
TCS
03.2019 - 03.2019
- BPS - Monthly Connect-BPS-Product & Process Trainings (PnP)-
- ILT 225
Citibank
07.2019 - 02.2019
Security Admin HRO
01.2001 - 01.2019
Java Architect Program
1 1 - 01.2019
- BPS : Starburst Value Creator, _E2_VILT 120 26
Case Manager
Telstra Corporation Limited
01.2016 - 12.2018
1 1 - 12.2018
- Handling Escalated cases
- Technical Skills
- Fiber and copper technology of telecommunication domain
- Achievements
- Been best performer consistently throughout my journey
AlienVault
01.2019 - 11.2018
- VITL-Knowledge Transition Program - Technical -
- ILT
TCS
- 10.2018
- BPS - TCS-BPS-Telstra Bu-BPS-Product & Process Trainings (PnP)-ILT
BPS
07.2002 - 07.2018
- Product & Process Trainings (PnP
ILT
03.2006 - 03.2016
BPS, ILT
12.2016 - 01.2016
- Product & Process Trainings
BPO, Basics of Telecom
12.2015 - 01.2016
Resume Tata Consultancy Services
01.2001 - 01.2016
01.2023 - 12.2015
- Managing escalated cases regarding billing and other queries about 3G services
- Technical Skills
- Managing automated reports and technical issues regarding mobile phones provided to customers
- Achievements
- Been best performer consistently throughout my journey
Tata Consultancy Services
- 12.2014
- Details
- Have handled everything with good communication skills, and been a trainer in every project , also have handled teams in every project being an acting team leader Have written Blogs whenever demanded Recently Got appreciation for helping team members to update Blog on TCS applications Have managed and Trained team members in every project Being team spoc for fun session is a great experience in lockdown
- And got appreciation from managers and supervisors for completing Backlog in the process
- Role Description
- Handling Hard core technical issues of customers regarding broadband and landline connection
- Technical Skills
- Managing testing and running of automated application which are used to run a test to find faults in the line and connection
- Achievements
- Been best performer consistently throughout my journey
Technical Advisor
Wipro Ltd
01.2002 - 04.2014
1 1 - 12.2013
- Managing staff, finance and handling bookings of music studio on hourly basis
Virtual ILT
01.2012 - 10.2012
Admin & Manager
Syrah Entertainment
01.2009 - 01.2012
- Customer Name
- Music producers
BPO
01.2005 - 04.2005
- US Administrative Procedure & FDA Meeting-ILT 0
04.2000 - 04.2000
Tech Mahindra Business Services Ltd
11.1993 - 1 1
Education
STANDARD XII / H.S.C -
BACHELOR OF COMMERCE Accounts - undefined
Certificate in SWIFT Concepts 07-Oct-2020 1 Process : ITIL Foundation Certification 26 - undefined
07.2019 - 01.2000
Lean Six Sigma Green Belt Certification [TCS Internal] TCS BPO 22-May-2018 1 BDA : Certificate in US Banking 08-Oct-2020 1 BDA Initiate : Certificate in Banking Frauds - Basics of Fraud 05 - undefined
09.2020 - 01.2000
BDA : Certificate in Canadian Banking 26-Jul-2020 1 BPS : KYC Basics_Foundation 15 - undefined
07.2020 - 01.2000
BDA : Augment - Foundation in investment banking - undefined
07.2020 - 01.2000
BDA Initiate : Foundation in investment banking - undefined
07.2020 - 01.2000
BDA : Certificate in Payment Cards and Collections 26-Jul-2020 1 BDA : Certificate in Cards Fraud 07-Oct-2020 1 BDA : Foundation Certificate in Capital Markets 15-Jul-2020 1 BDA : Certificate in Retail Banking Functions & Delivery Channels 12-Sep-2020 1 BDA : Foundation Certificate in Banking v2.0 14 - undefined
07.2020 - 01.2000
BDA : Certificate in Anti Money Laundering 08-Jul-2020 1 BDA : Certificate in Payment Cards and Chargeback 14-Jul-2020 1 BPS : Environment Health - undefined
02.2020 - 01.2000
BPS : SQL Basic_Foundation 07 - undefined
09.2018 - 01.2000
Process : Agile Way of Working Foundation - undefined
06.2018 - 01.2000
Skills
Achievementsundefined
Accomplishments
- Resume Tata Consultancy Services
- KHUSHBU THAKUR
- Employee ID: 1230736
Additional Information
- Page: , 2 Resume Tata Consultancy Services Education & Learning Education Competency Award Name Award Date Award Category Award SubCategory Service & Commitment Award 29-Dec-2020 Service Awards Service Award Service & Commitment Award 29-Dec-2018 Service Awards Service Award BPS Star Performer Award 19-Jun-2017 BPS Awards Star Awards BPS Star Performer Award 22-May-2017 BPS Awards Star Awards BPS Star Performer 20-Apr-2017 BPS Awards Star Awards BPS Star Performer 23-Feb-2017 BPS Awards Star Awards BPS Star Performer 19-Oct-2016 BPS Awards Star Awards Qualification Subject Percentage/Grade
- Achievements , Been Best performer consistently throughout my journey
Explorer
Being Happy Always
Timeline
01.2023 - 12.2015
Lean Six Sigma Green Belt Certification [TCS Internal] TCS BPO 22-May-2018 1 BDA : Certificate in US Banking 08-Oct-2020 1 BDA Initiate : Certificate in Banking Frauds - Basics of Fraud 05 - undefined
09.2020 - 01.2000
BDA : Certificate in Canadian Banking 26-Jul-2020 1 BPS : KYC Basics_Foundation 15 - undefined
07.2020 - 01.2000
BDA : Augment - Foundation in investment banking - undefined
07.2020 - 01.2000
BDA Initiate : Foundation in investment banking - undefined
07.2020 - 01.2000
BDA : Certificate in Payment Cards and Collections 26-Jul-2020 1 BDA : Certificate in Cards Fraud 07-Oct-2020 1 BDA : Foundation Certificate in Capital Markets 15-Jul-2020 1 BDA : Certificate in Retail Banking Functions & Delivery Channels 12-Sep-2020 1 BDA : Foundation Certificate in Banking v2.0 14 - undefined
07.2020 - 01.2000
BDA : Certificate in Anti Money Laundering 08-Jul-2020 1 BDA : Certificate in Payment Cards and Chargeback 14-Jul-2020 1 BPS : Environment Health - undefined
02.2020 - 01.2000
Citibank
07.2019 - 02.2019
Resume Tata Consultancy Services
07.2019 - 01.2022
Certificate in SWIFT Concepts 07-Oct-2020 1 Process : ITIL Foundation Certification 26 - undefined
07.2019 - 01.2000
04.2019 - 04.2019
TCS
03.2019 - 03.2019
AlienVault
01.2019 - 11.2018
BPS : SQL Basic_Foundation 07 - undefined
09.2018 - 01.2000
Process : Agile Way of Working Foundation - undefined
06.2018 - 01.2000
BPS, ILT
12.2016 - 01.2016
Case Manager
Telstra Corporation Limited
01.2016 - 12.2018
BPO, Basics of Telecom
12.2015 - 01.2016
Virtual ILT
01.2012 - 10.2012
Admin & Manager
Syrah Entertainment
01.2009 - 01.2012
ILT
03.2006 - 03.2016
01.2005 - 01.2020
BPO
01.2005 - 04.2005
12.2003 - 01.2021
BPS
07.2002 - 07.2018
Technical Advisor
Wipro Ltd
01.2002 - 04.2014
Roles
01.2001 - 07.2019
Security Admin HRO
01.2001 - 01.2019
Resume Tata Consultancy Services
01.2001 - 01.2016
04.2000 - 04.2000
Tech Mahindra Business Services Ltd
11.1993 - 1 1
- 05.2020
The DOW Chemical Company
- 02.2020
TCS
- 10.2018
Tata Consultancy Services
- 12.2014
STANDARD XII / H.S.C -
BACHELOR OF COMMERCE Accounts - undefined
Java Architect Program
1 1 - 01.2019
1 1 - 12.2018
1 1 - 12.2013
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