Khushbu Ratna
Duisburg
Summary
Experienced Salesforce Lead with a robust background in CRM implementation and sustainable development for non-profit organisations. Proven track record in enhancing sales processes and integrating third-party applications, with expertise in Apex, JavaScript, HTML, CSS, SOQL, SOSL, and ABAP. Adept at leveraging Salesforce best practices to optimise workflows and ensure regulatory compliance. Demonstrated ability to lead cross-functional teams globally and deliver comprehensive training and documentation. Skilled in REST API integrations, SAP ERP systems, and Salesforce CPQ configurations. Committed to driving technological advancements and fostering strategic partnerships to achieve organisational goals.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Salesforce Lead (Remote)
EIT Climate-KIC (Non Profit)
Berlin, Germany
07.2023 - Current
- Implementation and sustainable development by leveraging out-of-the-box salesforce CRM Platform.
- Testing, deployment, documentation and conducting end user training to ensure effective use of the CRM system
- Responsible for analysis, conception and prioritization of the requirements and collaborating with other departments and external service providers globally.
IT Developer
Network Circle GmbH
Munich, Germany
09.2022 - 06.2023
- Spearheaded the Technology for the event management firm. Improved sales process using declarative(flows, validation rules, record types) and development approach(Apex, triggers, SOQL, SQL & SOSL ) considering salesforce best practices and governor limits.
- Integrated third party application with salesforce via REST API's .
- Coordinated with different departments for further optimizations, salesforce configurations, customizations, processes documentation, user manual & training materials.
Lead CRM Development Consultant
Springer Nature Technology and Publishing Solution
Pune, India
01.2020 - 07.2022
- Performed integration of SAP ERP and Salesforce CRM systems with REST API's.
- Outlined problem areas and implemented real solution for Quote-to-cash process in salesforce CPQ including product set up, rules, smart approvals, renewals, forecasting, amendments, contract generation and other package configurations.
- Built and maintained partnerships with different stakeholders and global teams to influence process, application development through out project life cycle and post go-live.
Technology Analyst
Infosys Ltd
Pune, India
11.2011 - 07.2016
- Supported software development, code review, system integration and validation in line with company and regulatory requirements.
- Exceeded client expectations for software function, performance and features by working closely with development and quality assurance teams.
- Assisted quality assurance team with testing software, investigating bugs and developing test cases.
Education
Bachelor of Engineering - Electrical & Electronics
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bhopal, India2011
Skills
- Programming Languages: Apex, JavaScript, HTML, CSS, SOQL, SOSL, ABAP, BOL
- Automations: Flows, triggers, approval, user management, page layouts
- Frontend: Salesforce Experience/Community Portal,Salesforce Lightning, Lightning Web Component,SAPUI5
- Backend: Gateway Odata services, SAP GUI, LDS
- Integration: REST API, Bulk API, Platform Events
- Tools: DocuSign, POSTMAN, GitHub/Bit Bucket, Dataloader, Confluence, Copado, Gearset
Certification
Salesforce Certifications
- Sales Cloud
- Administrator (SCA)
- Platform Developer I
- Salesforce CPQ Specialist
- Platform App Builder
- Associate
- Copado Certified Fundamentals I
SAP Certifications
- SAP Cloud Application Programming Model
- Fiori Implementation and Configuration
Languages
Hindi
First Language
English
Proficient
C2
German
Elementary
A2
Timeline
Salesforce Lead (Remote)
EIT Climate-KIC (Non Profit)
07.2023 - Current
IT Developer
Network Circle GmbH
09.2022 - 06.2023
Lead CRM Development Consultant
Springer Nature Technology and Publishing Solution
01.2020 - 07.2022
Technology Analyst
Infosys Ltd
11.2011 - 07.2016
Bachelor of Engineering - Electrical & Electronics
Rajiv Gandhi Prodyogiki Vishwavidyalaya