Khushi Damania
Faridabad
Summary
Dynamic operational leader with a proven track record at Vivache International, excelling in driving efficiency and enhancing team performance. Adept at creative problem solving and data analysis, I implement strategic initiatives that boost productivity and ensure compliance. Committed to fostering collaboration and delivering exceptional customer service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Operational Head
Vivache International
Faridabad
03.2020 - Current
- Plan, direct, and coordinate operational activities to meet organizational goals and strategic objectives.
- Lead, mentor, and supervise departmental managers and staff to ensure productivity, engagement, and performance standards are met.
- Develop and implement efficient operational systems, processes, and best practices that align with company goals.
- Monitor daily operations and address issues to ensure smooth workflow and timely problem resolution.
- Analyze data and key metrics to evaluate performance and identify areas for improvement.
- Collaborate with senior leadership on budget planning, cost control, and resource allocation.
- Ensure compliance with legal, safety, and regulatory requirements.
- Drive continuous improvement initiatives in quality, service delivery, and operational efficiency.
- Oversee inventory management, procurement, supply chain logistics, and vendor relationships.
- Prepare detailed reports for executive management and recommend strategies for business development and process optimization.
Entrepreneur (Cloud Kitchen)
Desi Foods
02.2023 - 12.2024
- Managing kitchen and coordinate food orders.
- Doing food prep and cooking.
- Checking food plating and temperature.
- Establish portion sizes.
- Managing weekly food promotions.
- Preparing price menu items.
- Order food supplies and kitchen equipment, as needed.
- Certified Level 2 Food Hygiene and Safety catering.
Manager, Business Development
Go Airline Pvt. Ltd.
Bangalore
02.2019 - 02.2020
- New business acquisitions;
- Developing Corporate & SME distribution channel expansion;
- Managing and retaining existing Client relationship;
- Managing and growing revenue through Corporates;
- Review with the Corporate (Cat A) Accounts and TMC’s;
- Expertise in Flight comparisons and sharing discrepancies with Flight analyst on daily basis;
- Sound knowledge on setting performance goals to the customer;
- Sharing account performance to stake holder on Bi-weekly basis;
- Conducting roadshow with the corporates.
Owner
Delhi 6
Bangalore
04.2017 - 12.2019
- Company Overview: Own a micro dining restaurant and bar
- Managing day-to-day restaurant operations;
- Overseeing and train the staff on service, drink preparation and addressing customers concerns;
- Scheduling the staff and delegating the task;
- Measuring high quality of services and standards;
- Handling cash, consumption and account books;
- Managing daily operations.
- Designing menu and pricing with effective cost control measures for profitable business.
- Supervising kitchen team to ensure smooth coordination between the team.
- Own a micro dining restaurant and bar
Owner
Bittu’s Kitchen
Bangalore
04.2017 - 09.2019
- Company Overview: Own staff cafeteria in IT Company
- Manage kitchen staff and coordinate food orders.
- Supervise food prep and cooking.
- Check food plating and temperature.
- Establish portion sizes.
- Monitoring the inventory.
- Schedule kitchen staff shifts.
- Designing menu and pricing for cafeteria.
- Keeping track of finances, from food costs to wages.
- Ensuring adherence to food safety standards and health regulations.
- Order food supplies and kitchen equipment, as needed.
- Managing digital marketing and events for the company.
- Own staff cafeteria in IT Company
Part Time, Sales Quality Auditor
Enrich Salon
Bangalore
04.2017 - 04.2019
- Defining and following standard operating procedures for all operational tasks;
- Measuring quality of services;
- Handling cash dispute, consumption and sales data;
- Accountable for smooth facility operations;
- Collaborating with the building authorities for building related issues;
- Collaborating with the finance and vendors for timely payment;
- Developing and managing vendor contracts.
Sales Associate
Sabre Travel Network India Pvt. Ltd.
Bangalore
07.2015 - 02.2017
- Responsible for new and existing business through various business strategies;
- Accountable for improving product awareness and ensure enhanced brand visibility;
- Market study to identify trends, competitor, and fine-tuning business strategies;
- Monitoring key success metrics, identifying and mitigating risks;
- Build and cultivate relationships through L2C lifecycle;
- Salesforce Trailblazer, Part of core team defining required, Testing, Training and Roll-Out.
Sales and Human Resources
Agile Web net Solutions
03.2013 - 07.2015
- Recruitment and hiring: Managing the recruitment and selection process, including interviewing staff.
- Training and development: Managing training and development programs.
- Employer-employee relations: Addressing issues such as grievances, performance management, and disciplinary actions.
- Maintaining company culture: Helping to align the workforce with the organization's goals and objectives.
- Managing employee benefits: Administering pay, benefits, and leave.
- Creating a safe work environment: Ensuring workplace safety.
- Compliance: Ensuring compliance with laws and regulations.
- Strategic planning: Developing and implementing HR strategies and initiatives aligned with the overall business strategy.
Cabin Crew
Indigo Airlines
New Delhi
03.2010 - 02.2013
- Served as a dedicated Flight Attendant for Indigo Airlines for over 3 years;
- Assisted passengers, provide information and handled concerns with care;
- Followed terminal and aircraft rules and guidelines to achieve safety and success;
- Handled various in-flight task to promote safety and travelers satisfaction;
- Make sure passengers are safe and secured by checking the cabins throughout the flight;
- Verifying that cabins are in compliance with safety and security regulations before take-offs;
- Preparing for upcoming flights by attending pre-flights briefings;
- Providing assistance to passengers with special needs;
- Maintaining cabin cleanliness by performing duties;
- Providing medical emergency first aid and medical care when necessary;
Front Office & Sales and Restaurant
Taj Palace
New Delhi
12.2005 - 02.2010
- Responsible for new and existing business through various business strategies.
- Greeting clients and setting a positive office atmosphere;
- Answering the phone calls and redirecting calls to respective offices in absence of operator;
- Organizing and maintaining files and records and updating as per requirements;
- Increasing revenue by promoting services and upselling rooms.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Scheduling and confirming appointments, meetings and events.
- Copying, scanning and filling documents.
Education
Certified Level 2 Food Hygiene and Safety -
Skills
- Customer service skills
- Attention to detail
- Creative problem solving
- Communication and conflict resolution
- Multi-tasking abilities
- Time management
- Team collaboration
- Adaptability and flexibility
- Eagerness to learn
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Gujarati
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
German
Beginner (A1)
A1
Timeline
Entrepreneur (Cloud Kitchen)
Desi Foods
02.2023 - 12.2024
Operational Head
Vivache International
03.2020 - Current
Manager, Business Development
Go Airline Pvt. Ltd.
02.2019 - 02.2020
Owner
Delhi 6
04.2017 - 12.2019
Owner
Bittu’s Kitchen
04.2017 - 09.2019
Part Time, Sales Quality Auditor
Enrich Salon
04.2017 - 04.2019
Sales Associate
Sabre Travel Network India Pvt. Ltd.
07.2015 - 02.2017
Sales and Human Resources
Agile Web net Solutions
03.2013 - 07.2015
Cabin Crew
Indigo Airlines
03.2010 - 02.2013
Front Office & Sales and Restaurant
Taj Palace
12.2005 - 02.2010
Certified Level 2 Food Hygiene and Safety -
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