Summary
Overview
Work History
Education
Skills
Certification
Publications
PUBLICATIONS & LEADERSHIP
Accomplishments
Timeline

KHUSHI DUTT VATSA

Account Management & Growth associate
Bengaluru

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Account Manager

Plum
09.2024 - Current
  • Manage corporate accounts end-to-end, driving renewals, retention, and revenue growth through strong client relationships.
  • Serve as the primary escalation point, collaborating with claims, product, ops, and support teams to ensure seamless client experiences.
  • Execute consultative selling for insurance & healthcare SaaS solutions, ensuring adoption and alignment with customer goals.
  • Drive account expansion through upselling and cross-selling, maximizing lifetime value and reducing churn.
  • Key Wins: Airtirbe (₹15L+ GWP), Finmo (₹20L GWP from competitor), Ubuntoo (₹10L GWP)
  • Process Impact: Leading the SMB Silver Automation initiative, streamlining account management workflows and scaling renewals process.

Business Consultant - BFSI

LeadSquared
02.2024 - 08.2024
  • Managed acquisition funnel targeting enterprise BFSI prospects across India.
  • Drove C-level outreach (Directors, CXOs, VPs) for pipeline development and deal initiation.
  • Identified upsell/cross-sell opportunities via consultative discussions on vertical-specific offerings.
  • Partnered with BD teams for deal closures and re-engaged dormant clients for revenue expansion.
  • Success Highlight: Revived Nissan Finance relationship; implemented complete loan inquiry capture system with dormant lead reactivation.

Market Research Analyst

Quess Corp
Bengaluru
10.2023 - 01.2024
  • Conducted strategic research for enterprise clients (L&T, Tata, Shapoorji Pallonji) to optimize operations.
  • Analyzed market trends and processes, delivering insights for strategic decision-making.

Full Stack Developer

Exposys
08.2023 - 10.2023
  • Enhanced user experience through interface improvements based on customer feedback analysis.
  • Optimized development processes monitoring emerging trends for improved user adoption.

Education

B.E. - Biotechnology Engineering

R.V. College of Engineering, Bengaluru, India
06-2024

Skills

Account Management & Growth: Renewals Retention Revenue Expansion Churn Reduction Strategic Upsell/Cross-sell

Certification

Oracle Cloud Infrastructure 2024 Generative AI Certified Professional (July 2024)

Publications

  • Publications: "CRM in Healthcare Industry: Integrating Biotechnology and Healthcare Advancements" - IJNTI
  • "Bioterrorism Preparedness and Response Strategies" - IJSREM

PUBLICATIONS & LEADERSHIP

Leadership: Marketing Head - Under 25 RVCE | Core Committee Member - TEDxRVCE | Senior Club Associate - Sattva RVCE

Accomplishments

    Publications: • "CRM in Healthcare Industry: Integrating Biotechnology and Healthcare Advancements" - IJNTI • "Bioterrorism Preparedness and Response Strategies" - IJSREM

    Leadership: • Marketing Head - Under 25 RVCE | Core Committee Member - TEDxRVCE | Senior Club Associate - Sattva RVCE

Timeline

Account Manager - Plum
09.2024 - Current
Business Consultant - BFSI - LeadSquared
02.2024 - 08.2024
Market Research Analyst - Quess Corp
10.2023 - 01.2024
Full Stack Developer - Exposys
08.2023 - 10.2023
R.V. College of Engineering - B.E., Biotechnology Engineering

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KHUSHI DUTT VATSAAccount Management & Growth associate