Khushi Gupta
New Delhi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Wipro
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BBA -
IITM, Janakpuri
New Delhi, India06.2023
Class 12th -
Modern Convent School
Dwarka, India06.2020
Class 10th -
Modern Convent School
Dwarka, India06.2018
Skills
- Product Knowledge
- Complaint resolution
- CRM Software
- Microsoft Excel
- Problem-solving abilities
- Call center experience
- Customer Service
- Computer Proficiency
- Building rapport
- Complaint Handling
- Active Listening
Declaration
"I hereby declare that the details furnished above are true and correct."
Timeline
Customer Service Representative
Wipro
07.2023 - Current
BBA -
IITM, Janakpuri
Class 12th -
Modern Convent School
Class 10th -
Modern Convent School
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