Khushi Gupta
Delhi
Summary
Analytical and detail-oriented professional with nearly 2.5 years of experience in Claims Quality Assurance, Regulatory Compliance, and Data Analysis. Skilled in regulatory reporting, audit support, process improvement, operational risk management, and stakeholder coordination. Experienced in analyzing business processes, identifying control gaps, preparing performance reports, and ensuring compliance with internal policies and regulatory standards. Strong ability to deliver data-driven insights, improve operational efficiency, and collaborate effectively with cross-functional teams in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst - Claims Quality Assurance
AXA XL
Gurgaon, India
11.2024 - Current
- Conducted internal audits and quality assurance reviews to enhance process quality and uphold compliance standards.
- Monitored exceptions, discrepancies, and compliance issues, facilitating prompt resolution to mitigate operational and regulatory risks.
- Managed regulatory reporting processes, ensuring data accuracy and compliance with internal controls and regulatory standards, thereby supporting compliance objectives.
- Prepared and presented monthly and quarterly reports on key risk indicators, compliance status, and operational performance for various stakeholders.
- Maintained structured datasets and documentation to ensure audit readiness and traceability, facilitating adherence to audit requirements.
- Collaborated with cross-functional teams to investigate discrepancies, strengthen process controls, and implement corrective measures.
- Conducted trend analysis to identify recurring issues, control gaps, and key risk areas, informing process improvement initiatives.
- Led the Claims Authority Letters process for global claims handlers, ensuring precise documentation, governance adherence, and stakeholder coordination.
- Mentored new team members in quality assurance procedures and operational best practices, fostering knowledge transfer and team competency.
- Responded to stakeholder inquiries with accurate guidance and support, ensuring timely and effective communication.
Data Analyst
EZ Works
Gurgaon, India
08.2023 - 08.2024
- Analysed business processes for effectiveness and managed the deployment of reporting and monitoring frameworks, including real-time dashboards.
- Delivered consistent operational and performance updates to executive leadership on weekly, monthly, quarterly, and annual reporting cycles.
- Identified process improvement opportunities, initiated projects, and developed strategic plans supporting organisational change and operational transformation.
- Collaborated with key stakeholders to implement process changes, facilitating seamless business operations.
- Spearheaded design and documentation of processes and systems, enhancing operational efficiency across multiple business functions.
Education
Bachelor of Technology - Computer Science and Engineering
Maharishi Dayanand University
Delhi08-2024
PCM -
J.D. Tytler School
Delhi2020
Skills
- Data Analysis and Reporting
- Quality assurance
- Advanced Excel
- Power BI
- Process Improvement
- Continuous Improvement
- Internal Audit
- Stakeholder Management
Certification
Business Development Intern, 07/2023 - 08/2024
JuniorRobo Innovations
- Conducted high-volume outbound sales calls and follow-ups to engage potential leads and negotiate pricing, contributing to course sales and maintaining accurate activity records.
Product Operations Intern, 09/2021 - 11/2021
FrontRow
- Facilitated communication between trainers and students through real-time support and issue resolution, conducted pre- and post-workshop engagement calls to enhance attendance and collect feedback.
Accomplishments
- Recognised as a Stakeholder Champion for proactively managing the processes, ensuring timely delivery, maintaining high-quality standards, and consistently receiving excellent feedback from onshore teams.
- Awarded Rising Star for demonstrating rapid learning, strong ownership, and accountability by quickly mastering CAL processes and regulatory reports while effectively supporting team deliverables under tight deadlines.
- Achieved a Bronze Medal in a Badminton Tournament, showcasing dedication, discipline, and team spirit.
- Won multiple dance competitions, highlighting creativity, confidence, and extracurricular excellence.
- Won multiple swimming competitions, demonstrating perseverance, focus, and competitive spirit.
Languages
English
Hindi
Timeline
Analyst - Claims Quality Assurance
AXA XL
11.2024 - Current
Data Analyst
EZ Works
08.2023 - 08.2024
Bachelor of Technology - Computer Science and Engineering
Maharishi Dayanand University
PCM -
J.D. Tytler School