Khushi Kirdat

Resolved Amazon customer inquiries through phone, chat, and email support channels.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Cultivated strong customer relationships to drive repeat business and enhance customer loyalty.
• Investigated account concerns, returns, and refund requests for Amazon shoppers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Assisted customers with website navigation, payment issues, and account access.
• Explained Amazon policies, product details, and service options to customers.
• Documented customer interactions and case notes in Amazon service records.
• Escalated complex Amazon cases to appropriate teams for further review.
• Coordinated with fulfillment and logistics teams on Amazon order resolutions.
• Streamlined customer service processes through innovative methods, improving response times and customer satisfaction.
• Identified fraudulent accounts and addressed concession abuse, maintaining customer trust through fair transactions.

Processed and updated Coordination of Benefits records for insurance members, resolved eligibility and coverage queries, and maintained confidentiality of sensitive data.