Khushi Maitra
Bangalore
Summary
Dynamic Client Services Coordinator at Suyesha Technology Consulting, skilled in client relationship building and performance tracking. Achieved significant reductions in client wait times through effective service delivery management. Proven ability to mentor teams and enhance productivity, ensuring exceptional communication and satisfaction across diverse client needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Suyesha Technology Consulting
10.2019 - 11.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
BDM (creative Video Story Teller)
Black Linus( Video Production Company)
03.2018 - 09.2019
- Organized networking events to connect with potential clients, increasing brand visibility within target sectors.
- Developed comprehensive marketing plans, including pricing strategies and promotional campaigns.
- Conducted thorough market research to identify untapped opportunities for growth and expansion.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Optimized sales funnel processes, resulting in shorter lead conversion timescales.
- Streamlined internal processes to enhance efficiency and productivity within the sales team.
- Collaborated with cross-functional teams to develop innovative solutions for complex client needs.
- Implemented targeted email campaigns to generate leads for follow-up by the sales team.
- Secured major contracts by delivering persuasive presentations to potential clients.
- Grew revenue in target markets by engaging in strategic partnerships and alliances.
- Established long-term relationships with key industry influencers for increased brand exposure.
- Built relationships with customers and community to establish long-term business growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Consistently exceeded performance expectations by maintaining a high degree of professionalism and punctuality at all events.
Administrator
Adbhuta Pvt Ltd
05.2014 - 11.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
HR Executive
Synergy Innovation Pvt Ltd
06.2012 - 03.2014
- Educated employees on company policy and kept employee handbook current.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Improved workforce diversity with targeted recruitment initiatives for underrepresented groups.
- Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Directed hiring and onboarding programs for new employees.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
Bachelor Of Business Administration - Marketing
Sikkim Manipal University
Delhi Skills
- Multitasking proficiency
- Client relationship building
- Client interviewing
- Exceptional communication
- Performance tracking
- Marketing support
- Service delivery management
- Decision-making capacity
- Complaint handling
- Client support
- Follow-up skills
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- I have successfully completed the "writing that sells" course offered by Terribly Tiny Tales. (2023- 2024)
Affiliations
- Association of Administrative Professionals
- Society of Human Resource Management
Certification
- Digital Marketing Professional Certificate – Digital Marketing Institute.
- Certification from Terribly Tiny Tales (writing that sells course)
Languages
English, Hindi, Bengali
Upper intermediate (B2)
Timeline
Client Services Coordinator
Suyesha Technology Consulting
10.2019 - 11.2022
BDM (creative Video Story Teller)
Black Linus( Video Production Company)
03.2018 - 09.2019
Administrator
Adbhuta Pvt Ltd
05.2014 - 11.2016
HR Executive
Synergy Innovation Pvt Ltd
06.2012 - 03.2014
Bachelor Of Business Administration - Marketing
Sikkim Manipal University
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