Summary
Overview
Work History
Education
Skills
Hobbies and Activites
Personal Information
Disclaimer
Timeline
Generic

Khushi Priya

Sec-28, Noida

Summary

Motivated and detail-oriented professional seeking a challenging position in a dynamic organization where I can apply my skills in improving efficiency, fostering employee satisfaction, and contributing to organizational success. Eager to support the company's mission through innovative practices and dedicated teamwork

Dedicated Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Sarvaga Technologies
Gurugram
04.2023 - Current
  • Provided prompt assistance to clients through phone, chat, and email, ensuring quick resolution of their issues.
  • Worked with internal teams to share best practices and ensure smooth handling of client issues.
  • Identified areas for process improvement to enhance overall service efficiency and customer satisfaction.
  • Anticipated client needs by providing solutions before issues escalated, ensuring smooth platform use.
  • Conducted regular follow-ups with clients to ensure long-term satisfaction and monitor issue resolution.
  • Educated customers on platform updates and new features, helping them make informed decisions.
  • Delivered tailored solutions based on specific client requirements, enhancing the overall service experience.
  • Consistently met or exceeded service level agreements (SLAs) by delivering high-quality support within agreed timeframes.
  • Actively collected and acted on client feedback to ensure service improvements and client satisfaction.
  • Contributed to the development of internal and external knowledge bases to streamline support processes for clients.
  • Calmly handled high-pressure situations, ensuring clients remained reassured and confident in the service provided.

Customer Service Executive

Teleperformance
Gurugram
11.2019 - 05.2022
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
  • Delivered exceptional customer service to clients using specialized phones designed for individuals with hearing impairments, ensuring clear communication and support.
  • Provided technical support and assistance for the Dragon software integrated into the phones, educating users on its functionalities to enhance their experience.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager. increased customer engagement and sales.
  • Assisted clients in troubleshooting common issues, ensuring prompt resolution to maintain high levels of customer satisfaction and loyalty.
  • Documented customer interactions and feedback to improve service quality and product offerings.
  • Collaborated with team members to share insights and develop strategies for improving customer support and service delivery.

Education

Bachelor in Computer Science -

Swami Vivekananda Subharti University
Meerut, Uttar Pradesh

Intermediate -

NIOS
Gurukul Narsan, Uttarakhand

High School -

Army Public School No.2 - Roorkee
Roorkee, Uttarakhand

Skills

  • Ui/Ux
  • Customer Support
  • Adobe Suite
  • Graphic Designing
  • HTML
  • CSS
  • Troubleshooting and problem-solving
  • SaaS platform expertise
  • HTML editor support
  • API and domain management
  • Ticket management (Jira)
  • Multi-channel support (phone, chat, email)
  • Effective communication and technical explanation
  • Client training and product demos
  • Empathetic listening and relationship building
  • Upselling and cross-selling
  • Sales support and client acquisition
  • Business development strategies
  • Product presentation and promotion
  • New team member training and mentoring
  • Process optimization and workflow improvement
  • Client feedback collection and analysis
  • Product improvement insights
  • Knowledge sharing and best practices
  • Account management and negotiation
  • Debt recovery and payment planning
  • Professional customer service
  • Record-keeping and compliance
  • Data analysis and trend identification

Hobbies and Activites

  • Travel
  • Riding
  • Singing
  • Dancing
  • Photography
  • National Player- Volleyball, Tug of war

Personal Information

Date of Birth: 03/12/98

Disclaimer

I do hereby declare that the above information is true to the best of my Knowledge. - Khushi Priya

Timeline

Customer Service Executive

Sarvaga Technologies
04.2023 - Current

Customer Service Executive

Teleperformance
11.2019 - 05.2022

Bachelor in Computer Science -

Swami Vivekananda Subharti University

Intermediate -

NIOS

High School -

Army Public School No.2 - Roorkee

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Khushi Priya