Khushi Sharma
Business Graduate
Summary
Globally trained MSc Management graduate from Oxford Brookes University, combining elite UK academic exposure with hands-on experience in business operations, stakeholder management, and executive support. Proven ability to manage cross-functional projects, streamline processes, and enhance senior leadership efficiency, aligning skills with high-performance roles such as Executive Assistant to CXOs in dynamic, growth-oriented organizations. Recognized for delivering exceptional customer service in fast-paced environments, showcasing strong decision-making abilities and meticulous attention to detail while managing multiple concurrent tasks. A self-motivated work ethic ensures effective performance in both independent and collaborative settings.
Overview
4
4
years of professional experience
Work History
Business Operations & Support Assistant
Compass Group UK&I
03.2025 - Current
- Provided executive-level administrative support, including meeting coordination, calendar management, and confidential documentation for senior managers.
- Supported cross-functional operations and service workflows, driving operational efficiency in a dynamic corporate setting.
- Designed KPI dashboards and reports for leadership decision-making.
- Collaborated on Rota planning, onboarding, and team scheduling to optimise HR service delivery and resource allocation.
Customer Service Executive
Amazon
03.2023 - 01.2024
- Exceeded KPIs such as First Contact Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT).
- Partnered with senior stakeholders to solve cross-functional escalations.
- Mentored new hires, reducing onboarding time by 25%.
- Drafted and implemented SOPs, improving compliance by 12%.
HR - Talent Acquisition Intern
Paytm
03.2022 - 09.2022
- Executed end-to-end recruitment for multiple departments, reducing time-to-fill by 20%.
- Coordinated with hiring managers & cross-functional teams to streamline interview scheduling.
- Enhanced employer branding through LinkedIn campaigns and internal initiatives.
- Created an automated candidate tracker, improving follow-up efficiency.
Education
MSc Management -
Oxford Brookes University
UK01.2025
BSc Mathematics (Hons.) - undefined
University of Delhi
India01.2024
Skills
- Adaptability
- Operations Strategy
- Data Analysis & Reporting
- Tableau
- Recruitment & Onboarding
- Project Management
Administrative support
Computer skills
Microsoft Excel
Problem-solving
Time management
Customer and client relations
Activities
- Business & Leadership Society - Events & Strategy Committee Member, Spearheaded planning of networking summits and speaker series featuring UK industry leaders and alumni, enhancing professional connections for over 200 students while managing logistics, budgeting, and executive communications.
- Graduate Management Society - Executive Coordination Lead, Organised high-profile management workshops, panel discussions, and career fairs in collaboration with faculty and student leadership, coordinating VIP guest travel, schedules, and event execution.
- Student Representative, Oxford Brookes University, 2024-01-01, Acted as liaison between faculty and student body, organising townhalls and strategic feedback sessions.
- Events Committee Member, Oxford Business Society, Coordinated high-profile networking mixers and speaker sessions with UK industry leaders.
- Organised charity & cultural initiatives, Strengthening team management and cross-cultural communication skills.
- Rotary International Club, Led multi-event drives supporting education and community outreach.
- Outstanding Intern - Paytm, 2022-01-01
- Community Impact Award, 60+ hours of NGO volunteering for education access
- Orange++ Belt - SHITO-RYU Karate
Trainings And Internships
- McKinsey Forward Program - Digital Fluency, Problem Solving, Relationship Building
- Data Analytics Virtual Internship - Deloitte, Australia
- AWS Cloud Skills - Amazon Skills Day
- Ethical Cyber Hacking Certification
Timeline
Business Operations & Support Assistant
Compass Group UK&I
03.2025 - Current
Customer Service Executive
Amazon
03.2023 - 01.2024
HR - Talent Acquisition Intern
Paytm
03.2022 - 09.2022
BSc Mathematics (Hons.) - undefined
University of Delhi
MSc Management -
Oxford Brookes University