Talented Senior Associate ready to offer 4.3 years' experience in KPO and BPO sector and apply my skills to the new role. Proficient in project planning, scheduling and oversight with advanced expertise in customer relations and documentation. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.