Khushi Rakesh pasi
Customer Service Representative
Mumbai
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sutherland Global Service
10.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Lilavati College of Science,Commerce And Arts
Skills
Problem-solving
Timeline
Customer Service Representative
Sutherland Global Service
10.2023 - 10.2024
Lilavati College of Science,Commerce And Arts
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