Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Khushi Tandon

Khushi Tandon

Process Associate (Tier 3)
Lucknow

Summary

Motivated and results-driven Computer Science graduate seeking a challenging position within a large organization. Offering a strong foundation in business strategy, data analysis, and project management, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Intern Bachelor Software Engineer

Honeywell Technology
01.2023 - 08.2023
  • Conduct in-depth research on enterprise systems to align with product and software requirements.
  • Develop and maintain comprehensive documentation, including system structures, object definitions, and user guides.
  • Execute end-to-end testing and evaluation of APIs to ensure optimal software and module development.
  • Collaborate with cross-functional teams to troubleshoot and resolve issues related to API functionality and system performance.
  • Analyze complex technical information and translate it into clear, concise, and accessible documentation for various audiences.

Associate Software Engineer

CGI INFORMATION TECHNOLOGY PRIVATE LIMITED
08.2023 - 12.2023
  • Design, develop, and maintain SQL databases and data warehousing solutions.
  • Write and optimize complex SQL queries for data retrieval, analysis, and reporting.
  • Collaborate with other developers and business analysts to understand data requirements and translate them into efficient database designs.
  • Ensure data security, integrity, and availability by implementing best practices and monitoring database health.
  • Troubleshoot and resolve database issues related to performance, scalability, and functionality.

Process Associate

Genpact
07.2024 - Current
  • Manage complex support cases: Handle multiple technical tasks simultaneously, ensuring all issues are addressed and resolved in a timely manner.
  • Resolve user issues: Investigate and troubleshoot user connectivity problems and other technical issues.
  • Collaborate with cross-functional teams: Communicate effectively with the Product Support Manager and the Firmware team to diagnose and fix bugs and improve our products.
  • Handle escalations: Take ownership of legal and escalated inquiries, coordinating with relevant teams to provide accurate and timely solutions.
  • Contribute to process improvement: Participate in team meetings, offering valuable insights and contributing to the root cause analysis (RCA) of user cases to enhance our quality assurance processes and improve the knowledge base.
  • Document and report: Raise detailed bug reports for user issues and maintain clear communication channels with the Product Support Manager.
  • Utilize support tools: Demonstrate expertise in and knowledge of various support tools, including Falcon, Buganizer, BBB portal, Bug observers, Cases tool, Fi button, casemon, and the Speakeasy dashboard.

Education

Bachelor Of Technology (B.Tech) - Computer Science and Engineering

Mody University Of Science and Technology

Senior School - undefined

City Montessori School

High School - undefined

City Montessori School

Skills

    Python

    SQL

undefined

Certification

Introduction to Microsoft Excel

Timeline

Process Associate

Genpact
07.2024 - Current

Associate Software Engineer

CGI INFORMATION TECHNOLOGY PRIVATE LIMITED
08.2023 - 12.2023

Intern Bachelor Software Engineer

Honeywell Technology
01.2023 - 08.2023

Senior School - undefined

City Montessori School

High School - undefined

City Montessori School

Bachelor Of Technology (B.Tech) - Computer Science and Engineering

Mody University Of Science and Technology

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Khushi TandonProcess Associate (Tier 3)