Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Khushnar Kumar

Khushnar Kumar

New Delhi

Summary

Results-driven Customer Service Professional with over 2 years at Amazon Australia, achieving 94.7% customer satisfaction, and top 5% team ranking. Skilled in fintech, blockchain, and high-volume inquiry resolution, leveraging Salesforce CRM in remote environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Amazon Australia
09.2022 - 04.2025
  • Resolved 50+ daily inquiries via phone, email, and chat, achieving a 94.7% satisfaction rate, ranking in the top 5% of the team.
  • Optimized Salesforce CRM usage, reducing response time by 15%.
  • Trained 10+ new hires on service protocols, improving team efficiency by 10%.
  • Collaborated with cross-functional teams to resolve 90% of escalations within 24 hours.

Education

Bachelor's of Business Administration - Coursework: Marketing, Finance, Business Analytic

Vivekananda Institute of Professional Studies
New Delhi
05.2022

Skills

  • Customer Inquiry Resolution (50 daily, 947% satisfaction)
  • Technical analysis (cryptocurrency, forex, stocks)
  • Fintech and blockchain expertise
  • CRM software (Salesforce, Zendesk)
  • Remote collaboration tools (Microsoft Teams, Zoom)

Fluent in English and Hindi

Languages

English & Hindi

Certification

• Introduction to Cryptocurrency and Blockchain, Coursera, June 2022

Trading in financial markets, Udemy, August 2022

Timeline

Customer Service Executive

Amazon Australia
09.2022 - 04.2025

Bachelor's of Business Administration - Coursework: Marketing, Finance, Business Analytic

Vivekananda Institute of Professional Studies

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