KHUSHNUMA BABA
Jamia Nagar
Summary
Results-driven Business Development and Strategic Partnerships professional with over 8 years of experience driving revenue growth, client acquisition, and business expansion across domestic, GCC, European, and international markets. Proven expertise in B2B sales, US healthcare staffing, strategic account management, lead generation, and consultative selling. Skilled at building long-term relationships with C-level executives, HR leaders, and key decision-makers while managing the complete sales lifecycle from prospecting and negotiations to client onboarding and account management. Proficient in leveraging CRM platforms and industry-leading sales intelligence tools, including ZoomInfo, LinkedIn Sales Navigator, Lusha, SignalHire, Agency Leads, and Indeed, to identify opportunities, generate qualified leads, and accelerate business growth. Recognized for delivering client-centric solutions, exceeding performance expectations, and collaborating effectively with cross-functional teams in fast-paced, target-driven environments.
Overview
7
7
years of professional experience
Work History
Strategic Client Advisor
The ARM Group
11.2024 - 08.2025
- Acted as the primary point of contact for prospective and existing clients, understanding their hiring challenges and recommending tailored workforce and staffing solutions.
- Conducted in-depth market research and identified high-value prospects using ZoomInfo, LinkedIn Sales Navigator, Agency Leads, and Indeed.
- Built and maintained strong relationships with decision-makers, including HR leaders, hiring managers, and executives, through strategic outreach and regular follow-ups.
- Executed end-to-end business development activities, including lead generation, prospect qualification, cold outreach, appointment setting, and pipeline management.
- Collaborated closely with internal recruitment teams to understand client hiring requirements and align candidate delivery with business expectations.
- Delivered customized staffing presentations and consultative insights to help clients optimize their recruitment strategies.
- Managed client interactions using CRM tools, ensuring accurate tracking of leads, follow-ups, and business opportunities while maintaining high service standards.
- Identified new business opportunities across domestic and international markets, contributing to the organization's client acquisition and long-term business growth.
Sr. Business Development Executive
JSB Staffing Pvt. Ltd. / Collar Search
11.2022 - 10.2024
- Spearheaded business development initiatives across domestic and international markets by identifying new business opportunities, generating qualified leads, and expanding the client portfolio.
- Conducted end-to-end sales activities, including market research, prospecting, cold outreach, lead qualification, proposal development, negotiation, and deal closure.
- Delivered compelling business presentations and staffing proposals through Zoom and virtual meetings, effectively communicating service offerings and value propositions to prospective clients.
- Established and nurtured long-term relationships with HR leaders, hiring managers, and C-level executives, ensuring high client satisfaction and repeat business opportunities.
- Collaborated with recruitment teams to understand client hiring needs, develop customized staffing solutions, and ensure timely fulfillment of workforce requirements.
- Managed the complete sales pipeline using CRM tools, maintaining accurate records of leads, follow-ups, client communications, and business opportunities.
- Leveraged platforms such as LinkedIn Sales Navigator, ZoomInfo, Lusha, and other lead generation tools to identify decision-makers and drive consistent business growth.
- Monitored industry trends, competitor activities, and market demands to develop strategic business plans and uncover new revenue opportunities.
Sr. Business Development Executive
Anov IP
05.2022 - 10.2022
- Executed strategic business development initiatives across GCC, European, domestic, and international markets, identifying new business opportunities and expanding the client base.
- Conducted targeted outbound prospecting through email campaigns, LinkedIn Sales Navigator, cold calling, and other digital outreach channels to generate qualified business leads.
- Identified and engaged key decision-makers, including CEOs, Managing Directors, HR Heads, and Business Leaders, to introduce intellectual property (IP) and business consulting services.
- Built and maintained strong relationships with prospective clients by understanding their business challenges and offering customized solutions aligned with their requirements.
- Managed the complete sales pipeline, including lead generation, prospect qualification, follow-ups, appointment scheduling, proposal discussions, and opportunity tracking through CRM tools.
- Collaborated with cross-functional teams to develop tailored service proposals and ensure seamless client onboarding and delivery.
- Leveraged market research and competitive analysis to identify emerging business opportunities, industry trends, and high-potential target accounts across multiple regions.
- Consistently maintained a proactive outreach strategy to strengthen brand visibility, increase client engagement, and contribute to overall business growth.
Team Leader
Ienergizer Pvt. Ltd.
10.2020 - 01.2022
- Led and mentored a team of customer service and sales executives, ensuring the achievement of daily, weekly, and monthly performance targets.
- Delivered exceptional customer service to Airtel Premium customers by resolving billing, service, network, and account-related queries while maintaining high customer satisfaction.
- Promoted and sold Airtel Premium products and value-added services through consultative selling, contributing to revenue growth and customer retention.
- Handled customer escalations with professionalism, providing timely resolutions and ensuring a positive customer experience.
- Monitored team performance through KPIs, quality audits, and productivity reports, implementing coaching strategies to improve individual and team performance.
- Conducted regular training sessions on product knowledge, communication skills, customer handling, and sales techniques to enhance team effectiveness.
- Collaborated with cross-functional teams to streamline processes, improve service delivery, and achieve operational excellence.
- Recognized for consistently maintaining high service quality, meeting sales targets, and fostering strong customer relationships in a fast-paced telecom environment.
Team Leader
Renaissance Pvt. Ltd.
10.2018 - 10.2020
- Represented renowned non-profit organizations including CRY – Child Rights and You, UNICEF, and Save the Children through direct face-to-face sales and fundraising campaigns.
- Engaged with potential donors in public and corporate environments, educating them about organizational missions, social impact initiatives, and the importance of long-term donor support.
- Built meaningful relationships with individuals by understanding their interests and encouraging recurring financial contributions through persuasive and consultative communication.
- Consistently achieved and exceeded daily and monthly fundraising and donor acquisition targets in a highly competitive field marketing environment.
- Represented each organization's values with professionalism, maintaining a positive public image while delivering exceptional donor experiences.
- Participated in strategic marketing campaigns, promotional events, and awareness drives to increase brand visibility and community engagement.
- Collaborated closely with team leaders to plan campaign strategies, identify high-footfall locations, and maximize donor conversion rates.
- Developed strong interpersonal, negotiation, presentation, and public communication skills through continuous interaction with diverse audiences.
Education
B-Tech -
HR Institute of Engineering and Technology
01-2017
12th -
Khanyar Girls Higher Secondary School
01-2011
10th -
Shaheen Public High School
01-2009
Skills
- Strategic Client Management
- Business & Market Research
- Lead Generation
- B2B & B2C Sales
- Global Talent Acquisition & Staffing
- CRM Tools
- Sales Outreach
- Microsoft Office Suite
- Communication & Presentation Skills
- Customer Handling
- Team Leadership
- Adaptability in High-Pressure Environments
- Team leadership
- Decision-Making competence
- Customer service excellence
- Customer satisfaction drive
- Customer Service
- Leadership and mentoring
- Clear communication
- Time-management
- Decision making
- Active listening
- Relationship-building
- Product knowledgeability
- Empathy and compassion
Languages
English
Hindi
Urdu
Personal Information
Available: Immediate
Custom
- Networking
- Business Case Studies
- Research Tools
Timeline
Strategic Client Advisor
The ARM Group
11.2024 - 08.2025
Sr. Business Development Executive
JSB Staffing Pvt. Ltd. / Collar Search
11.2022 - 10.2024
Sr. Business Development Executive
Anov IP
05.2022 - 10.2022
Team Leader
Ienergizer Pvt. Ltd.
10.2020 - 01.2022
Team Leader
Renaissance Pvt. Ltd.
10.2018 - 10.2020
B-Tech -
HR Institute of Engineering and Technology
12th -
Khanyar Girls Higher Secondary School
10th -
Shaheen Public High School